HR Shared Services Manager, Employee Experience

PVH (Tommy Hilfiger/Calvin Klein); United States; On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health benefits

Family-building benefits

401(k) with employer match

Wellness program

Tuition reimbursement

Employee Resource Groups

Reasonable accommodations

Job summary

GAF Materials Corp. in the United States seeks an HR Shared Services Manager, Employee Experience, to design and operate employee programs across the lifecycle with a digital-first, AI-enabled service model that remains human-centered and responsive.

You will lead onboarding, benefits delivery, HRIS administration, compliance, and leave management while partnering with IT, Legal, and Finance to streamline processes and deliver a best-in-class employee experience.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field; advanced degree or HR certification desirable.
• Minimum of five years HR operations experience and three years of people management.
• Expertise with HRIS systems (Workday preferred), process improvement methodologies, project management, and data analysis.
• Comprehensive knowledge of current HR trends, best practices, regulatory changes, and emerging technologies.
• Knowledge of manufacturing environments and familiarity with unions preferred.

Responsibilities

• Streamline employee interaction by providing a digital-first portal for HR assistance, payroll data, and internal resources.
• Operationally support onboarding and off-boarding activities, including pre-boarding, transition, terminations, documentation, final pay, and eligibility determination.
• Lead the operational delivery and implementation of health, dental, vision, disability, and retirement plans, managing vendor relationships, invoices, plan funding, audits, SLAs, and call-center performance.
• Strategically manage centralized administration of all employee leaves (FMLA, disability, parental, sick, vacation), oversee vendor relationships, audit pay accuracy, and ADA accommodations.
• Maintain compliance oversight across jurisdictions, including multi-state registrations, EOR oversight, and leave policies, with timely regulatory reporting (ERISA, HIPAA, EEOC).
• Manage delivery of engagement, recognition, performance, and training programs via platform administration (Docebo, LinkedIn Learning, Spotlight, Link), collaborating with HR Centers of Excellence.
• Drive cross-OpCo policy harmonization and ensure consistency across all employee populations, partnering with HR, IT, Finance, and Legal to streamline processes.
• Provide proactive coaching and support to the employee population, delivering tools and guidance to enhance individual effectiveness and organizational awareness.

Skills

Interpersonal skills

Emotional intelligence

Stakeholder management

Leadership

Data analysis

Education

Bachelor's in HR or related field

Advanced degree or HR certification desirable

Tools

Workday

Docebo

LinkedIn Learning

Spotlight

Job description

Summary

The HR Shared Services Manager, Employee Experience is responsible for designing, operationalizing, implementing, and overseeing key employee programs across the entire employee lifecycle with a keen focus on employee self‑service. This high‑impact role requires a leader who will modernize, streamline, and future‑proof our people infrastructure to support growth, integrating AI and technology to foster a human‑centric, empathetic, and responsive service model that provides 24/7 digital‑first support without losing the personal touch.

Responsibilities

• Streamline employee interaction by providing a single, digital‑first portal for HR assistance, payroll data, and internal resources to eliminate manual inefficiencies.
• Operationally support onboarding and off‑boarding activities, including pre‑boarding, transition, terminations (including involuntary), documentation, final pay, and employment eligibility determination.
• Lead the operational delivery and implementation of all health, dental, vision, disability, and retirement plans within the shared services framework, managing vendor relationships, invoices, plan funding, audits, SLAs, call‑center performance, and service escalations.
• Strategically manage centralized administration of all employee leaves (FMLA, disability, parental, sick, vacation), oversee vendor relationships, audit pay accuracy with Payroll, and manage ADA accommodations to ensure compliance with state and federal laws.
• Maintain rigorous compliance oversight across jurisdictions, including multi‑state registrations, Employer of Record (EOR) oversight, and leave policies, while ensuring accurate, timely regulatory reporting (e.g., ERISA, HIPAA, EEOC).
• Manage delivery of engagement, recognition, performance, and training programs via platform administration (Docebo, LinkedIn Learning, Spotlight, Link), collaborating with HR Centers of Excellence to align with strategic program design.
• Drive cross‑OpCo policy harmonization and ensure consistency across all employee populations, partnering with HR, IT, Finance, and Legal to streamline processes and eliminate friction points.
• Provide proactive coaching and support to the employee population, delivering tools and guidance to enhance individual effectiveness and organizational awareness.

Competencies

• Strong interpersonal and emotional intelligence skills, effectively collaborating with diverse leadership groups.
• Ability to manage multiple priorities and stakeholders with high urgency, thriving in fast‑paced, high‑pressure environments.
• Highest integrity, drive, and strong leadership, with a results‑oriented and energetic approach to problem‑solving and continuous improvement.

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree or HR certification (PHR, SPHR, SHRM‑CP) highly desirable.
• Minimum of five (5) years of HR operations experience and three (3) years of people management.
• Expertise with HRIS systems (Workday preferred), process improvement methodologies, project management, and data analysis.
• Comprehensive knowledge of current HR trends, best practices, regulatory changes, and emerging technologies.
• Knowledge of manufacturing environments and familiarity with unions preferred.

Compensation

Base Salary Range: $120,000 – $165,000 (exclusive of fringe benefits and potential bonuses). Individual compensation offers will be determined by geographic location, experience, education, and qualifications.

Benefits

• Wide range of health insurance options including medical, dental, and vision for you and your family.
• Family‑building benefits supporting fertility and parenthood journeys.
• Robust 401(k) plan with employer match and pre‑tax/Roth contributions.
• Wellness program, free financial coaching, referral program, and product rebates for a primary residence.
• Internal training programs and courses with generous tuition reimbursement.
• Employee Resource Groups focusing on education and allyship.
• Reasonable accommodations for applicants and employees with disabilities; contact HR Services at 833‑HR‑XPERT if needed.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. We are an equal‑opportunity workplace and are committed to equal employment opportunity on the basis of each candidate’s qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

To be considered for this position, you must be eligible to work in the U.S. without the need for an employer‑sponsored visa.