HR Shared Services Analyst

Caliber Holdings LLC; Texas; On-site; USD 75,000 - 105,000; Full time

Job summary

Caliber Collision is seeking an HR Shared Services Analyst to serve as the critical link between HRIS, Payroll, and HR Support/Service Center. The role requires independent judgment to impact system configurations, payroll outcomes, and data integrity across multiple platforms.

You will partner with HRIS on testing, translate technical changes for non-technical stakeholders, and drive continuous improvement in data flows and controls.

Qualifications

• 3-5 years of experience in HRIS administration, payroll operations, or HR shared services.
• Working knowledge of HRIS platforms (e.g., Workday, UKG, ADP, SAP).
• Demonstrated ability to independently analyze complex problems and determine solutions.
• Strong analytical skills with high attention to detail.
• Ability to translate technical/system concepts for non-technical audiences.
• Experience with ticketing systems and cross-functional issue resolution.

Responsibilities

• Data Integrity & Quality Assurance: Serve as the senior point of resolution for system-level matters beyond HR Support and Payroll; identify recurring patterns and design systemic solutions.
• Change Management & Communication: Be the point of contact when HRIS changes occur; assess and communicate downstream impact to Payroll and HR Support; coordinate testing.
• Issue Resolution & Escalation Management: Triage and resolve tickets spanning HRIS, payroll, and HR support; act as tier-2 escalation for system-level troubleshooting.
• Documentation and Process Improvement: Maintain up-to-date process maps and SOPs describing data movement across systems; lead automation of handoffs.
• Reporting & Analytics: Generate cross-functional reports; support audits requiring data flow and controls documentation.

Skills

HRIS administration

Payroll operations

HR shared services

Workday

UKG

ADP

SAP

Payroll fundamentals

Analytical thinking

Ticketing systems

Cross-functional communication

Tools

Excel

Ticketing system

Job description

Service Center CSCS TX Position Summary

The HR Shared Services Analyst serves as the critical connection point between the HRIS (Human Resources Information System) team, Payroll, and HR Support/Service Center functions, including M&A (mergers and acquisitions). Working independently and with minimal oversight, the Analyst evaluates how HRIS configuration decisions affect payroll and employee service, exercises independent judgment to resolve complex and ambiguous cross-functional issues, and recommends changes to systems, processes, and controls that affect the broader Teammate Services function. The role requires analytical judgment and decision-making authority on matters of significance, rather than the execution of defined procedures. The ideal candidate combines deep HRIS fluency with strong payroll and HR acumen.

Key Responsibilities

• Data Integrity & Quality Assurance Serve as the senior point of resolution for system-level matters beyond the scope of HR Support and Payroll Identify recurring patterns and design systemic solutions rather than applying repeat corrections
• Change Management & Communication Serve as the point of contact when HRIS makes configuration changes (new fields, workflow updates, integration changes, system upgrades) to assess and communicate downstream impact to Payroll and HR Support Partner with HRIS on testing and User Acceptance Testing (UAT) for system changes, representing the payroll and HR support team perspective Translate technical system changes into plain-language guidance for non-technical stakeholders
• Issue Resolution & Escalation Management Triage and resolve tickets/cases that span HRIS, payroll, and HR support (e.g., discrepancies tied to system syncing issues rather than simple user error) Act as tier-2 escalation support for HR Support/Service Center reps who need system-level troubleshooting beyond their scope Identify recurring issue patterns and recommend systemic fixes rather than one-off corrections
• Documentation and Process Improvement Maintain up-to-date process maps and SOPs illustrating how employee data moves across systems (HRIS to payroll to benefits, etc.) Determine where manual handoffs should be automated or redesigned and lead those improvement efforts
• Reporting & Analytics Generate cross-functional reports for HR, Payroll, and Finance leadership as needed Support audits (internal or external) that require documentation of data flow and controls between systems

Qualifications Required

• 3-5 years of experience in HRIS administration, payroll operations, or HR shared services
• Working knowledge of HRIS platforms (e.g., Workday, UKG, ADP, SAP)
• Understanding of payroll fundamentals (pay cycles, tax withholding, deductions, compliance basics)
• Demonstrated ability to independently analyze complex problems and determine solutions
• Strong analytical skills with high attention to detail
• Ability to translate technical/system concepts for non-technical audiences
• Experience with ticketing systems and cross-functional issue resolution

• Preferred Experience with system implementations or upgrades (UAT participation) Intermediate to advanced Excel skills (VLOOKUP, pivot tables) Experience with setting up and maintaining a ticketing system for HR Prior experience in a HR Shared Services analyst, or process improvement role

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Key Competencies

• Cross-functional collaboration and relationship-building
• Problem diagnosis and root-cause analysis
• Clear written and verbal communication
• Cross-functional collaboration and relationship-building
• Comfort operating in ambiguity between departments with different priorities
• Process documentation and continuous improvement mindset

About Caliber

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.

Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [e-mail].