HR Services & Operations

Pop Mart; California; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Market-competitive packages

Growth opportunities

Career development

Job summary

POP MART, a global pop culture company, is hiring for an HR Services & Operations role in California. You will own global mobility, manage employee lifecycle changes in Workday, and oversee time and attendance across North America and Latin America.

The role requires strong data accuracy, cross-functional collaboration, and experience with complex HR processes. You will partner with Payroll, Talent Acquisition, Finance, Legal, and external vendors to support relocations, visas, and compliance

Qualifications

• Bachelor’s degree in HR or related field required.
• 5+ years in HR operations, HR administration, or HR shared services.
• Hands-on experience managing lifecycle transactions in Workday.
• Experience supporting global mobility, relocation, or immigration processes.
• Proficiency in Excel or Google Sheets for data review and reporting.

Responsibilities

• Manage end-to-end mobility and relocation cases, including international assignments and cross-border transfers.
• Own processing of employee lifecycle changes in Workday and ensure payroll deadlines reflect updates.
• Oversee time and attendance across the region, including overtime and timekeeping compliance.
• Lead or support cross-functional HR initiatives such as system enhancements or policy rollouts.
• Ensure HR operations compliance across the US, Canada, Mexico, and Brazil.
• Identify gaps in lifecycle processes and drive improvements to smooth the employee experience.

Skills

Communication skills

Attention to detail

Multi-country HR operations

Data privacy

Excel/Google Sheets

Project management

Bilingual English/Spanish/Portuguese

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Workday

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Opportunity Overview

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

The HR Services & Operations is a hands-on, detail-oriented partner who owns some of the most important moments in an employee’s journey with POP MART. You will lead global mobility and relocation cases, manage employee lifecycle changes from start to finish, oversee time and attendance, and drive special HR projects that improve how we operate. This role works closely with HR Business Partners, Payroll, Talent Acquisition, Finance, Legal, and external vendors across the United States, Canada, Mexico, and Brazil.

What You Will Achieve

Global Mobility

• Manage end-to-end mobility cases, including international assignments, cross-border transfers, domestic relocations, and remote work requests.
• Partner with immigration counsel and relocation vendors to coordinate visas, work permits, and relocation support, keeping employees informed at every step.
• Coordinate with Payroll, Tax, and Finance on compensation, benefits, and tax considerations tied to employee moves across countries and states.
• Maintain mobility policies, guidelines, and case tracking, and help evolve them as the business expands into new markets.
• Serve as a trusted point of contact for employees and managers throughout the mobility experience.

Employee Lifecycle Changes

• Own the processing and accuracy of employee lifecycle transactions in Workday, including promotions, transfers, job and compensation changes, leaves, returns, and terminations.
• Partner with HRBPs and Payroll to make sure changes are approved, documented, and reflected correctly before payroll deadlines.
• Prepare employee letters and documentation such as offer amendments, promotion letters, and employment verifications.
• Conduct regular audits of employee data and transaction history to protect data integrity across the region.
• Identify gaps in lifecycle processes and recommend improvements that make the experience smoother for employees and managers.

Time and Attendance

• Own time and attendance processes across the region, including timekeeping setup, schedules, and time off tracking in Workday.
• Partner with Payroll and store leaders to make sure timecards are reviewed, approved, and corrected before each payroll cutoff.
• Monitor overtime, meal and rest break, and other wage and hour requirements for each country and state, and flag issues early.
• Run regular reports on timecard exceptions and missed punches, and help managers resolve them quickly.
• Support managers and employees with clear guidance and job aids on time entry and approvals.

Special HR Projects

• Lead or support cross-functional HR initiatives such as system enhancements, policy rollouts, and new market or store openings.
• Build project plans, track milestones, and keep stakeholders aligned on timelines and progress.
• Gather and analyze data to support project decisions and share clear, practical recommendations.
• Create process documentation, job aids, and training materials so improvements are adopted and sustained.

HR Operations and Compliance

• Help maintain compliance with employment regulations across the US, Canada, Mexico, and Brazil, partnering with Legal and local providers as needed.
• Support HR reporting, audits, and requests from internal teams.
• Act as an escalation point for complex employee questions and help mentor HR Operations team members.

What You Will Need

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 5+ years of experience in HR operations, HR administration, or HR shared services.
• Hands-on experience managing employee lifecycle transactions in an HRIS, with Workday strongly preferred.
• Experience supporting global mobility, relocation, or immigration processes.
• Working knowledge of time and attendance practices, including overtime, meal and rest break rules, and timekeeping systems.
• Strong attention to detail and a commitment to data accuracy and confidentiality.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Clear, warm communication skills and comfort partnering with employees at all levels.
• Proficiency in Excel or Google Sheets for data review and reporting.

Preferred Qualifications

• Experience supporting multi-country HR operations, especially in Canada, Mexico, or Brazil.
• Bilingual in English and Spanish or Portuguese.
• Background in retail, consumer products, or a high-growth environment.
• Project management experience or certification (PMP, CAPM, or similar).
• HR certification such as SHRM-CP, SHRM-SCP, or PHR.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART’s North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position is $95,000 - $105,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company’s incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco:

In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.