HR Services Associate - Benefits

Equinix; Honolulu (HI); On-site; USD 63,000 - 107,000; Full time

Job summary

Equinix is seeking an HR Services Associate – Benefits to oversee benefits administration and support employees with benefits questions across the US. You will work with insurers and vendors, process enrollments, manage invoices, and ensure data accuracy while meeting SLAs and KPIs.

The role requires 4+ years in benefits administration in the U.S. and/or Canada, a high school diploma (Bachelor’s preferred), and fluent English. This position emphasizes compliance with SOX and data governance.

Qualifications

• High School Diploma or GED is required; Bachelor's degree preferred.
• 4+ years of related experience or equivalent.
• Fluent English.
• Experience in benefits administration in the U.S. and/or Canada.

Responsibilities

• Execute all HR services and process Tier 2 queries, such as payroll, benefits, and leaves.
• Oversee day‑to‑day administration of employee benefit programs, including health insurance, life insurance, and other allowances.
• Understand end‑to‑end processes and assist in all steps of multi‑step processes.
• Collaborate with internal teams, external vendors, and brokers to ensure smooth operation of benefits programs.
• Support employees with Tier 2 questions and requests through Case Management System.
• Create and improve internal knowledge about benefits processes.
• Create, improve, and keep HR articles and guides on benefit‑related matters up to date.
• Ensure employees are enrolled in their benefits.
• Work closely with benefits vendors and brokers to resolve issues and optimize service delivery.
• Manage benefits invoices.
• Execute on SLA and KPI’s.
• Provide excellent customer service, high‑quality resolution, and consistent support of standard processes by following documented work instructions and guidelines.
• Follow compliance requirements for SOX, Employee Data Governance, and other policy requirements.
• Ensure data accuracy and integrity across all communications and stakeholder support.

Skills

Fluent English

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Overview

The HR Services Associate – Benefits will oversee and administer benefits processes, supporting employees with their benefits queries, working with partners and insurers, and administering various benefits plans.

Responsibilities

• Execute all HR services and process Tier 2 queries, such as payroll, benefits, and leaves.
• Oversee day‑to‑day administration of employee benefit programs, including health insurance, life insurance, and other allowances.
• Understand end‑to‑end processes and assist in all steps of multi‑step processes.
• Collaborate with internal teams, external vendors, and brokers to ensure smooth operation of benefits programs.
• Support employees with Tier 2 questions and requests through Case Management System.
• Create and improve internal knowledge about benefits processes.
• Create, improve, and keep HR articles and guides on benefit‑related matters up to date.
• Ensure employees are enrolled in their benefits.
• Work closely with benefits vendors and brokers to resolve issues and optimize service delivery.
• Manage benefits invoices.
• Execute on SLA and KPI’s.
• Provide excellent customer service, high‑quality resolution, and consistent support of standard processes by following documented work instructions and guidelines.
• Follow compliance requirements for SOX, Employee Data Governance, and other policy requirements.
• Ensure data accuracy and integrity across all communications and stakeholder support.

Qualifications

• High School Diploma or GED required. Bachelor’s degree preferred.
• 4+ years of related experience or equivalent.
• Fluent English.
• Experience in benefits administration in the U.S. and/or Canada.

Pay Range

• San Francisco, CA / Bay Area: $69,000 to $107,000 per year
• California (Non‑SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $63,000 to $98,000 per year
• Colorado, Nevada, Rhode Island: $57,000 to $89,000 per year

Equal Employment Opportunity

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Details about our company benefits can be found at the following link: USA Benefits eBook.