HR Service Manager

Milliman; Dallas (TX); Remote; USD 79,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan

Discretionary Bonus Program

Paid Time Off

Holidays

Family Building Benefits

Paid Parental Leave

Life Insurance & AD&D

Disability insurance

Job summary

Milliman is seeking an HR Service Manager to lead a global HR Service Team, including U.S. and India-based staff. You will own the service delivery model, governance, data quality, and continuous improvement across HR administrative processes.

The role drives onboarding, data changes, compensation changes, and status changes while advancing automation and scalable practices to support growth. Travel may be required to align with business needs.

Qualifications

• Bachelor's degree in human resources, business administration, or a related field.
• Minimum of 7 years of progressive HR operations experience, including at least 3 years leading an HR service center or shared services.
• Experience managing supervisors or other people leaders.
• Experience leading geographically dispersed or global teams.
• Experience overseeing employee lifecycle transactions and centralizing HR processes.
• Experience using HR technology, HRIS, and data privacy controls.
• Ability to establish and monitor SLAs, KPIs, and capacity planning.
• Strong partnerships with business stakeholders and effective communication across time zones.

Responsibilities

• Lead, manage, and develop the global HR Service Team, including oversight of India-based members and HR Service Associates across locations.
• Provide leadership for delivery of HR administrative services across regions, ensuring accuracy and timely processing within SLAs.
• Partner with business leaders and HR to address service gaps and develop practical solutions.
• Centralize and standardize HR processes, driving automation and scalable service practices.
• Identify opportunities to standardize, streamline, and improve HR processes with HRIS and other stakeholders.
• Maintain SOPs, standards, and quality controls aligned with policies and compliance.
• Resolve complex service delivery issues and identify root causes to reduce risk.
• Oversee data integrity, recordkeeping, and HR controls; manage data audits and reconciliations.
• Establish training and knowledge management for the global team; ensure resources and procedures are documented.
• Monitor KPIs, service levels, volumes, and staffing; communicate results to HR leadership.

Skills

People leadership

Global team experience

HR operations

Process improvement

Data privacy

Education

Bachelor's degree in HR or related

Tools

HRIS systems

Job description

Position Summary

The HR Service Manager leads the global HR Service Team, including U.S. based team members and the HR Service Supervisor in India. The role is accountable for delivering timely, accurate, and consistent HR administrative services across supported regions and owns the team's service delivery model, operational performance, process governance, data quality, controls, and continuous improvement.

The HR Service Manager oversees services including onboarding, employee data changes, compensation changes, status changes, and general HR administrative support. This role will also lead the centralization and standardization of HR processes currently sitting in the business while advancing automation, operational efficiencies, and scalable service practices that support the continued growth of the HR Service Team.

Responsibilities

• Lead, manage, mentor, and develop the global HR Service Team, including oversight of the India-based HR Service Supervisor and HR Service Associates across locations. Establish clear roles, expectations, and accountability while building a collaborative, high-performing team.
• Provide overall leadership for the delivery of HR administrative services across supported regions. Ensure employee and business requests are processed accurately, consistently, and within established service-level expectations.
• Serve as a key partner to business leaders, HR partners, and HR Centers of Expertise to understand operational needs, address service gaps, and develop practical solutions that support the business and employee experience.
• Lead the evaluation, transition, and centralization of HR processes into the HR Service Team from the business. Develop scalable service delivery practices that support the team's continued growth and evolving responsibilities.
• Identify and lead opportunities to standardize, streamline, automate, and improve HR processes. Partner with HRIS and other stakeholders on business transformation initiatives, system enhancements, and the implementation of new tools and capabilities.
• Establish and maintain consistent operating procedures, service standards, approval requirements, and quality controls. Ensure standard operating procedures are current, properly documented, and aligned with Milliman's policies, compliance requirements, and business needs.
• Provide leadership in resolving complex or sensitive service delivery issues. Identify recurring trends and root causes, coordinate with the appropriate HR subject-matter experts, and implement solutions that reduce future issues and operational risk.
• Partner with HRIS and other HR functions to maintain the accuracy, integrity, confidentiality, and appropriate handling of employee data. Oversee HR transactions, recordkeeping, quality reviews, reconciliations, data audits, and other controls performed by the HR Service Team.
• Establish training, cross-training, and knowledge-management practices for the global team. Ensure team members have the knowledge, resources, and documented procedures needed to deliver consistent, high-quality service.
• Establish and monitor key performance indicators, service-level expectations, transaction volumes, quality measures, and staffing needs. Use performance data to manage capacity, identify risks and improvement opportunities, and communicate results and recommendations to HR leadership.

Skills & Qualifications Required

• Bachelor's degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience.
• The ideal candidate must have minimum of 7 years of progressive HR operations experience, including at least 3 years leading an HR service center, shared-services, HR operations, or similarly structured team.
• The ideal candidate must have experience managing supervisors or other people leaders.
• The ideal candidate must have previous experience leading geographically dispersed or global teams.
• The ideal candidate must have previous experience overseeing employee lifecycle transactions, including onboarding, employee data changes, compensation changes, and status changes.
• The ideal candidate must have experience centralizing and standardizing HR processes.
• Must have experience using Human Capital Management systems and other HR technologies.
• Must have experience establishing and monitoring service levels, key performance indicators, quality controls, and workload capacity.
• Must have working knowledge of HR policies, data privacy, records management, and internal controls.
• Must have demonstrated success leading process improvement, automation, or business transformation initiatives.
• Must have the ability to create strong partnerships with business stakeholder.
• Must have strong leadership, communication, problem-solving, and decision-making skills.
• Must have the ability to manage competing priorities in a fast-paced environment.
• Must have the ability to work across global time zones and periodically adjust working hours to support team members and business stakeholders in India.
• Occasional domestic or international travel may be required based on business needs.

Skills & Qualifications Preferred

• HR certification, such as SHRM-SCP, SPHR, or an international equivalent certification.
• Experience supporting system implementations, enhancements, or testing.

LOCATION

• This is a remote role. This job posting is expected to close on October 23rd, 2026

Compensation

The overall range for this role is $78,800 - $145,130. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the range is $90,620 - $145,130.
• All other locations the range is $78,800 - $126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year.
• Family Building Benefits - Includes adoption and fertility assistance.
• Paid Parental Leave - 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

About Milliman

Independent for over 77 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.