HR Service Center Representative - Junior

TalentBurst; Framingham (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an HR Service Center Representative to support U.S. and Puerto Rico Associates with HR inquiries related to leaves of absence and policies. This remote role requires strong customer service skills and the ability to multitask effectively. Candidates should have a high school diploma, with a preference for a bachelor's degree and previous HR experience.

Qualifications

• 1-2 years of related experience preferred.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Responds to HR inquiries regarding policies and leaves of absence.
• Documents call details in the case management system.
• Complies with company and federal regulations.

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High School Diploma or equivalent experience

Bachelor's preferred

Tools

Microsoft Office

Job description

HR Service Center Representative - Junior

Pay $22.00 - $22.68 / hour

Employment type Contract

Job Description

Req#: 25-30713 HR Service Center Representative
Framingham, MA
6+ Months

Pay Rate: $21/Hour on W2
Candidate have to support EST hours

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.

Description
• Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
• This group focuses on leave of absence, disability and unemployment type of questions.
• 100% Remote role. Please indicate location at top of resume and confirm the candidate can support EST hours.
• Majority of the day is spent on the phone. Typically, 20-30 calls a day.
• Normal business hours from 8-5 EST, shift from 8-4 or 9-5 based on a 36.25hr work week.
• Strong customer service skills
• Ability to multitask
Duties & Responsibilities
• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
• Document summary details of calls and processing in case management system (Service Now).
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
• Cross-trains to support business needs.
• Performs special projects as assigned.

Minimum Requirements:
• High School Diploma or equivalent experience
• Bachelors preferred
• 1-2 years of related experience preferred
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure

#TB_EN

About the company

Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.