HR Service Center Representative - Junior

LanceSoft Inc; Framingham (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A human resources services company is seeking an HR Service Center Representative for a remote position. This role involves supporting U.S. and Puerto Rico Associates with HR inquiries regarding Leaves of Absence, ensuring compliance with relevant policies. The ideal candidate should have strong communication and organizational skills, with 1-2 years of experience preferred. Pay ranges from $21/hr to $23/hr.

Qualifications

• 1-2 years of related experience preferred.
• Experience working on a team.
• Ability to work under pressure.

Responsibilities

• Responds to HR inquiries regarding policies and procedures.
• Documents call details in the case management system.
• Administers leave of absences accurately.

Skills

Communication skills

Organizational skills

Interpersonal skills

Customer service

Multi-tasking

Confidentiality

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Service Now

Job description

Overview

Title: HR Service Center Representative.
Duration: 3+ months
Location: Remote
Payrange: $21/hr to $23/hr

Description

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.

Responsibilities

• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
• Document summary details of calls and processing in case management system (Service Now).
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.

Minimum Requirements

• High School Diploma or equivalent experience
• Bachelors preferred
• 1-2 years of related experience preferred
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure