HR Service Center Representative - Junior

TalentBurst; Framingham (MA); Remote; USD 80,000 - 100,000; Part time

Job summary

A human resources company is seeking an HR Service Center Representative – Junior to handle inquiries related to HR policies and manage leave of absence requests. This role requires a high school diploma, with a preference for candidates holding a bachelor's degree and 1-2 years of HR experience. Strong communication and organizational skills are essential for success in this 100% remote position.

Qualifications

• 1-2 years of related HR experience preferred.
• Ability to work in a fast-paced environment.
• Strong attention to detail and confidentiality.

Responsibilities

• Responds to HR inquiries across various contacts.
• Documents calls and processes in the case management system.
• Administers leaves of absence and complies with regulations.

Skills

Communication skills

Organizational skills

Interpersonal skills

Customer service

Multi-tasking

Microsoft Office proficiency

Education

High School Diploma

Bachelor's degree

Job description

Overview

HR Service Center Representative – Junior

Framingham, MA 01701

3+ Months

100% Remote

Pay Rate: $22/Hour on W2

Description

Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position. This group focuses on leave of absence, disability and unemployment type of questions. Ability to multitask. Strong attention to details.

Duties & Responsibilities

• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
• Documents summary details of calls and processing in case management system (Service Now).
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely administration of leaves of absence, using dashboard reports to capture workload.

Minimum Requirements

• High School Diploma or equivalent experience
• Bachelors preferred
• 1-2 years of related experience preferred
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure