HR Service Center Associate

Jobs for Humanity; Marlborough (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading HR service provider is looking for an HR Service Center Associate to provide support to U.S. and Puerto Rico associates. This remote role involves handling HR inquiries, ensuring compliance, and delivering excellent customer service. Candidates should be proficient in HR processes and possess strong communication skills. Flexible schedules and occasional onsite work are available, with a pay range of $22.00–25.00 per hour.

Benefits

Flexible schedule

Opportunity for career progression

Dynamic collaborative environment

Qualifications

• Proficient in handling HR inquiries and documenting information accurately in a case management system.
• Experience with handling confidential information and providing excellent customer service.
• Understanding of state, city, and federal regulations regarding HR processes.

Responsibilities

• Respond to associate inquiries through multiple contact modes.
• Assist associates and managers with HR systems navigation.
• Document call summaries in the case management system.
• Maintain compliance with company policies and regulations.
• Develop expertise in HR topics and ensure accurate HR processing.
• Participate in special projects as assigned.

Skills

Handling HR inquiries

Strong communication skills

HR systems navigation

Understanding of HR regulations

Providing excellent customer service

Job description

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

HR Service Center Associate

This is a remote role seeking local candidates in Marlborough, MA

About This Position

As an HR Shared Services Associate, you will be a primary contact for U.S. and Puerto Rico associates at all levels, providing information on HR policies and procedures. This role involves assisting associates with HR inquiries related to topics such as benefits, W2s, and 1095s while ensuring compliance with company, state, and federal guidelines. A key aspect of this role is delivering professional, confidential, and excellent customer service while documenting cases and escalating complex issues when needed.

Job Responsibilities

• Respond to associate inquiries through multiple contact modes (phones, emails, ad hoc reports), including questions related to W2s and 1095s.
• Assist associates and managers with HR systems navigation and support.
• Document call summaries and process details within the case management system.
• Escalate or partner on complex issues as needed with Specialists, SMEs, CoEs, and HRBPs.
• Maintain compliance with company policies, state, city, and federal regulations.
• Develop expertise in HR topics and ensure accurate and timely HR transaction processing within the HCM system.
• Participate in special projects as assigned.
  
  

Job Skills/Requirements

• Proficient in handling HR inquiries and documenting information accurately in a case management system.
• Strong communication skills and ability to navigate HR systems effectively.
• Understanding of state, city, and federal regulations regarding HR processes.
• Experience with handling confidential information and providing excellent customer service.
  
  

Why Should I Apply?

• Opportunity to work fully remote with occasional on-site days as needed.
• Gain experience in a dynamic, collaborative HR environment.
• Flexible schedule with potential for shift adjustments to accommodate various time needs.
  
  

Pay Range

• $22.00-25.00/hr
  
  

YUPRO Placement is the nation’s leading Opportunity Talent Placement Firm committed to placing diverse talent in permanent hire, apprenticeship, and contract roles. We partner with forward-thinking companies that believe in your ability to thrive each day, earn a fair wage, and experience career progression, all in an inclusive environment. We represent clients that support our mission, along with our parent company, Year Up, Inc., to close the Opportunity Gap in today’s workforce.