HR Rep

Sentara Health; Philadelphia (Philadelphia County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403b with Employer Match

Paid Time Off

Job summary

Sentara Health is seeking an HR Representative in Norfolk, VA to serve as a front-line support for colleagues, handling inquiries about HR policies and processes. You will process employee transactions, assist with onboarding and offboarding, and collaborate with the HR team to ensure accurate recordkeeping.

The role requires 1 year of administrative or customer service experience and strong Workday proficiency, with a focus on confidentiality and compliance.

Qualifications

• 1 year of administrative or customer services experience required.
• Strong HR experience preferred.
• Experience with onboarding and offboarding processes.
• Excellent customer service and communication skills.
• Must understand confidentiality, compliance and escalation procedures.
• Documentation and updating HR records.

Responsibilities

• Provide real-time responses to inquiries on HR policies, procedures and processes.
• Process employee transactions according to guidelines and research.
• Assist with onboarding and offboarding activities.
• Collaborate with the HR team to ensure accurate processing of transactions.
• Deliver professional service and maintain high customer satisfaction; escalate complex issues when needed.
• Maintain documentation and records for HR cases.

Skills

Customer service

HR experience

Workday

Documentation

Communication skills

Education

High School Diploma

Certification/Licensure: None required

Job description

City/State

Norfolk, VA

Work Shift: First (Days)

Overview: Human Resources Representative

The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines.

Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Assists with onboarding and offboarding processes, supports HR cyclical processes and compliance considerations. Collaborates with HR team to ensure accurate and efficient processing of employee transactions. Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of consumer satisfaction. Escalates complex issues, where applicable. Maintains appropriate documentation and records for HR-related cases.

• 1 year of administrative or customer services experience (Required)
• Human Resources experience (Preferred)

Education

• High School Diploma or equivalent
• Certification/Licensure: No specific certification or licensure requirements

Experience

• 1 year of Human Resources experience required
• Must have Pre and/or Onboarding Experience
• Strong experience with Workday
• Excellent Customer Service and Communication skills
• Understands confidentiality, communication and customer service
• Understands compliance
• Displays Conflict Resolution skills and Escalation of complex issues where needed
• Documentation and Updating HR Records

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.93 - $34.97 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.