Organizational Effectiveness Program Manager

Spectrum; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Spectrum is seeking an HR Program Manager to lead enterprise-wide initiatives on performance management and employee surveys. You will plan, coordinate and benchmark HR programs across business units, manage timelines and risks, and partner with HR leaders to optimize systems and reporting.

Ideal candidates bring 1+ years in HR-related work and project management, plus hands-on experience with HRIS platforms and survey programs.

Qualifications

• Experience supporting or managing HR programs across multiple stakeholders.
• Knowledge of talent acquisition, performance management, learning and development, total rewards, HR operations and HRIS platforms.
• Familiarity with program management methodologies, change management principles and governance practices.
• Strong analytical skills with experience tracking program metrics and reviewing HR data.

Responsibilities

• Support the performance management processes including goals, mid-year and annual reviews.
• Maintain project documentation, status reports and decision logs.
• Host project meetings and HR training sessions.
• Create and analyze reports and dashboards across the performance cycle.
• Collaborate with stakeholders to share knowledge about HR programs.
• Partner with HR to support testing and implementation of performance management systems.
• Support company-wide employee survey programs (onboarding, engagement, exit surveys).
• Lead project meetings and select tools to ensure timely project completion.
• Develop survey program materials including updates, decks, communications and results presentations.
• Coordinate HR and Leader training sessions.
• Assist with system access audits and vendor partnerships for surveys.
• Support vendor contracts and financials for survey programs.

Skills

HR programs

HRIS platforms

Program management

Analytics

Stakeholder management

Education

Bachelor’s degree in HR Management or related field

Tools

Oracle

Medallia

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you passionate about optimizing organizational effectiveness through innovative HR programs? Spectrum seeks a skilled HR Program Manager to lead enterprise-wide initiatives focused on performance management and employee surveys. This role shapes how the company measures, enhances and supports employee performance and engagement, directly influencing business outcomes.

How You’ll Make an Impact

Support the planning, coordination, benchmarking and administration of HR programs across all business units, managing timelines, milestones, risks, and change requests. Particilar focus will be in two areas:

Performance Management

• Support the performance management team and process (goals, mid-year and annual reviews) including system design, training materials, resources, HR support, reporting and analytics
• Follow established program management standards and maintain project documentation, status reports, and decision logs
• Host project meetings and facilitate HR training sessions
• Create and analyze reports, dashaboards and data throughout the performance cycle
• Collobarte with stakeholders and share knowledge about HR programs
• Partner with HRT to support system testing, implementation, and optimization for performance management processes

Employee Surveys

• Support all company-wide employee survey programs (recruiting experience, onboarding, employee engagement, and exit surveys) including survey approach, design, management, trends, mailbox management, data analysis, and enhancements
• Host project team meetings, identify appropriate tools, and leverage internal and external resources to ensure timely completion of projects
• Partner to develop survey program materials including project updates, meeting and training decks, communications, user documentation, and results presentations
• Collaborate with project team to facilitate HR and Leader training sessions
• Partner with HRT to support system access for users and audit reports
• Support vendor partnership, contracts, and financials for survey program

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in HR Management, business or related field or equivalent combination of education and experience

Experience

• 1+ years of HR-related experience
• 1+ years of project management experience

Skills

• Experience supporting or managing HR programs and initiatives across multiple stakeholders
• Working knowledge of talent acquisition, performance management, learning and development, total rewards, HR operations and HRIS platforms
• Familiarity with program management methodologies, change management principles and governance practices
• Strong analytical skills with experience tracking program metrics, reviewing HR data and supporting compliance-related requirements

Preferred Qualifications

Skills

• Working knowledge of Oracle and Medallia platforms

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.