HR (PRO) Shared Services Analyst – bi-lingual FRENCH, Partner Contact Center (US Remote)

Starbucks; Seattle (WA); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking an HR Shared Services Analyst who is bi-lingual in French to join their Partner Contact Center. This remote role focuses on providing exceptional support to partners regarding HR policies and benefits, ensuring a positive experience. Responsibilities include managing inbound calls, applying critical thinking, and resolving issues effectively. The ideal candidate will have strong communication skills and a background in customer service or HR.

Benefits

Comprehensive Health Insurance

Paid Time Off

Retirement Plans

Educational Assistance

Qualifications

• Experience in customer service or call center environment.
• Strong verbal and written communication skills in English and French.

Responsibilities

• Answering a high volume of complex inbound calls in English and French.
• Communicating policies and processes effectively.
• Serving as an escalation point for critical partner resource concerns.

Skills

Customer Service

Critical Thinking

Problem Solving

Communication

Education

Bachelor’s Degree

Job description

HR (PRO) Shared Services Analyst – bi-lingual FRENCH, Partner Contact Center (US Remote)

Join to apply for the HR (PRO) Shared Services Analyst – bi-lingual FRENCH, Partner Contact Center (US Remote) role at Starbucks.

This role involves acting as the primary contact for partners regarding inquiries about human resource policies, benefits, and pay, supporting Starbucks culture and work environment, and modeling Starbucks' mission and values.

Responsibilities include:

1. Answering a high volume of complex inbound calls in both English and French, delivering quality service and creating positive partner experiences.
2. Applying critical thinking and active listening to diagnose caller needs and document details accurately.
3. Communicating policies and processes effectively.
4. Utilizing multiple systems for research, troubleshooting, and issue resolution.
5. Serving as an escalation point for critical partner resource concerns.

Qualifications:

• Experience in customer service or call center environment.
• Research, analysis, and problem-solving skills in a fast-paced setting.
• Experience coaching or leading others.
• Case management and continuous improvement experience.
• Human resources experience or education; Bachelor’s degree preferred.
• Strong verbal and written communication skills in English and French.

Additional benefits include comprehensive health insurance, paid time off, retirement plans, educational assistance, and more, as detailed by Starbucks benefits.