HR Ops Analyst: Empathetic Support & Process Improvement

Jobtailor; Farmington (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Jobtailor in Farmington, CT is seeking an HR Operations Specialist to support Advisory and Engagement, Complex Case Management, Operational Excellence and Strategic Collaboration. You will assist employees and managers with HR inquiries via phone or chat, diagnose needs, and guide them through policies and self-service resources, while helping improve processes and service delivery.

Strong communication, problem-solving, and HR systems experience (Workday/ServiceNow) are valued, including

Qualifications

• University degree or equivalent experience.
• Experience in a professional environment focused on problem-solving and meeting customer needs.
• Proficiency in Microsoft Office applications.
• HR or customer service-facing experience preferred.
• Familiarity with HR policy or Compensation, Benefits, Payroll, Talent Management, or Employee Relations preferred.
• Experience with HR systems such as Workday or ServiceNow preferred.
• Spanish proficiency preferred.
• Excellent written and oral communication skills, with empathy and ability to provide supportive guidance.
• Strong attention to detail and organizational skills, with ability to manage multiple tasks.
• Ability to work independently and as part of a collaborative team.
• Must be authorized to work in the U.S. without current or future company immigration sponsorship.
• No security clearance required.

Responsibilities

• Contribute to four core areas of HR operations: Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration.
• Provide employees and managers with assistance and resolution for HR inquiries via phone or chat.
• Use a diagnostic approach to understand needs and provide guidance on company policies and self-service resources.
• Assist with resolving complex employee issues by researching, managing sensitive information, and handling intricate inquiries accurately and empathetically.
• Identify and recommend process enhancements.
• Support projects that improve day-to-day operations, employee experience, and operational and service delivery.
• Collaborate across U.S. People Services teams to provide a seamless and consistent stakeholder experience.
• Share insights to identify opportunities for continuous improvement.

Skills

Problem-Solving

Empathy

Written Communication

Oral Communication

Attention to Detail

Organizational Skills

Collaboration

Spanish Proficiency

Customer Service Skills

Experience with HR Systems

Education

University Degree

Tools

Workday

ServiceNow

Job description

Jobtailor in Farmington, CT is seeking an HR Operations Specialist to support Advisory and Engagement, Complex Case Management, Operational Excellence and Strategic Collaboration. You will assist employees and managers with HR inquiries via phone or chat, diagnose needs, and guide them through policies and self-service resources, while helping improve processes and service delivery.

Strong communication, problem-solving, and HR systems experience (Workday/ServiceNow) are valued, including