HR Operations Vendor Manager

Johnson & Johnson Co.; Raynham (MA); On-site; USD 102,000 - 177,000; Full time

Job summary

DePuy Synthes is seeking a Manager, 3rd Party Vendor Relationships, based in Raynham, MA, with additional U.S. locations possible. You will oversee third‑party HR vendors, define SLAs, and drive performance improvements across a global network.

This role requires 6–8 years in vendor management and strong cross‑functional collaboration. Travel is up to 10–15%, and the position sits within the DePuy Synthes organization of Johnson & Johnson.

Qualifications

• Minimum 6–8 years of vendor management/outsourcing/HR operations experience at manager level
• Experience managing third‑party vendors, including performance management and contract oversight
• Strong understanding of SLAs, KPIs, and vendor governance practices

Responsibilities

• Oversee service delivery from third‑party HR vendors and ensure alignment with standards and policies
• Develop, implement, and manage SLAs across financial, operational, and quality metrics
• Monitor vendor performance through data analysis and reporting to meet contractual obligations
• Lead regular business reviews with vendors to assess performance and drive improvement
• Partner with HR, Procurement, Finance, Legal, Compliance to manage vendor relationships and resolve issues
• Conduct audits and evaluations of vendor services for compliance and satisfaction
• Identify opportunities for cost savings and efficiency improvements using spend and performance data
• Support contract lifecycle management including negotiations, renewals, and scope changes
• Ensure adherence to internal policies across Procurement, Finance, QA, and Ethics & Compliance

Skills

Vendor management

Change management

Coaching

Consulting

Employee engagement

Employee relations

Employee retention

HR business partnership

HR strategic management

Human resources law

Interpersonal influence

Organizational change management

Problem solving

Process improvements

Talent management

Technical credibility

Education

Bachelor's degree in HR / Business / Supply Chain

MBA or related advanced degree

Job description

Position

DePuy Synthes is recruiting for a Manager, 3rd Party Vendor Relationships, located in Raynham, MA (USA) or West Chester, PA (USA) or Raritan, NJ (USA) or Palm Beach Gardens, FL (USA) or Warsaw, IN (USA) or Colombia.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s).

Locations & Requisition Numbers

• Raynham, MA (USA) - Requisition Number: R-084990
• Colombia - Requisition Number: R-085970

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Key Responsibilities

• Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies
• Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics
• Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met
• Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement
• Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues
• Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards
• Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data
• Support contract lifecycle management, including negotiations, renewals, and changes to scope or services
• Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements

Education

• Bachelor's degree required (Human Resources, Business Administration, Supply Chain, or related field)
• Advanced degree (MBA or related) preferred

Experience and Skills

Required:

• Minimum of 6-8 years of relevant experience in vendor management, outsourcing, HR operations, or related field (aligned to manager-level expectations; catalog indicates broader roles scale beyond entry-level responsibilities)
• Experience managing third-party vendors, including performance management and contract oversight
• Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
• Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
• Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
• Strong problem-solving, communication, and organizational skills
• Knowledge of compliance, risk management, and audit practices related to vendor services

Preferred:

• Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors
• Background in healthcare, medical device, or regulated environments
• Familiarity with procurement and contract management processes
• Experience working in a global or matrixed organization
• Demonstrated experience leading vendor transformation or optimization initiatives
• Proficiency with analytics tools and reporting platforms

Other

• Travel: Up to 10-15% (domestic)
• Certifications (preferred): Certified Professional in Supply Management (CPSM), HR certifications (e.g., SHRM-CP/SCP), or vendor management certifications
• No additional language requirements

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Preferred Skills:

Change Management, Coaching, Consulting, Employee Engagement, Employee Relations, Employee Retention, HR Business Partnership, HR Strategic Management, Human Resources Consulting, Human Resources Law, Interpersonal Influence, Organizational Change Management, Problem Solving, Process Improvements, Talent Management, Technical Credibility

Compensation

The anticipated base pay range for this position is: $102,000.00 - $177,100.00

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Time Off Benefits

• Vacation -120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
• Holiday pay, including Floating Holidays -13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave - 80 hours in a 52-week rolling period10 days
• Volunteer Leave - 32 hours per calendar year
• Military Spouse Time-Off - 80 hours per calendar year