HR Operations Specialist

Baird; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Baird is seeking an HR Operations Specialist to serve as the first point of contact for associates seeking HR services. You will handle inquiries via our case management system and phone, maintain data integrity, and support HRIS upgrades.

Responsibilities include processing Workday transactions, onboarding support, and generating reports to ensure compliance with government and industry standards.

Qualifications

• Experience in Human Resources, Customer Service, or a related field.
• Proficiency in Workday and Microsoft Office Suite.
• Strong communication and organizational skills with detail orientation.

Responsibilities

• Respond to associate inquiries promptly and accurately in line with SLA guidelines.
• Escalate unresolved issues and ensure timely follow-up.
• Document inquiries and resolutions in the case management system.
• Educate associates on self-service HR tools like Workday.
• Process daily Workday transactions and draft HR-related agreements.
• Review invoices and prepare payment memos; ensure compliance reports.

Skills

Customer service

HR systems

Workday

Microsoft Office

Communication

Attention to detail

Teamwork

Tools

Workday

MS Office

Job description

About The Role

As a Human Resources (HR) Operations Specialist, you’ll be the first point of contact for associates seeking support with HR services, policies, and procedures—via our case management system and phone. You’ll handle a wide range of inquiries, resolve issues efficiently, and collaborate with HR teams on more complex matters. This role also supports HR subject matter experts by maintaining data integrity, testing system changes, managing system tables, generating reports, and contributing to continuous improvement initiatives and HRIS upgrades.

The Impact You’ll Make

• Provide exceptional service by responding to associate inquiries promptly and accurately, in line with team SLA guidelines.
• Escalate unresolved issues to the appropriate HR team member and ensure timely follow-up.
• Document all inquiries and resolutions in the case management system.
• Empower associates and managers by educating them on self-service tools like Workday.
• Initiate, review, and approve daily Workday transactions.
• Draft and execute HR-related agreements (e.g., termination letters).
• Process invoices and prepare payment memos.
• Complete forms, maintain records, and submit reports to ensure compliance with government and industry standards.
• Support onboarding for new hires and rehires, including paperwork, pre-employment screenings, and administrative coordination.

What You’ll Bring To Baird

• Strong client service orientation with a commitment to confidentiality and professionalism.
• At least 1 year of experience in Human Resources, Customer Service, or a related field, ideally within an HR Service Center.
• Proficiency in HR systems (preferably Workday) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and organizational skills, with a sharp eye for detail and accuracy.
• A proactive, solutions-focused mindset with the ability to manage multiple priorities and deadlines.
• Collaborative spirit and ability to work effectively across teams, demonstrating strong teamwork and leadership potential.