HR Operations Onboarding Analyst

SMBC; Charlotte (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Accommodations during candidacy

Job summary

SMBC is seeking an Analyst-level HR Operations Onboarding professional to support end-to-end onboarding, background checks, and data management. You will collaborate with HR Partners, Talent Acquisition, and internal teams to ensure timely, compliant onboarding for new hires.

Responsibilities include maintaining records, addressing stakeholder inquiries, and supporting process improvements within a hybrid work environment. Candidates should have 2–5 years of related HR experience.

Qualifications

• 2-5 years of experience in HR Operations, onboarding, HR administration, or related HR function.
• Experience with HR systems; familiarity with SuccessFactors, Workday, Oracle preferred.
• Proficiency in Microsoft Excel and Word; strong organizational skills.

Responsibilities

• Manage onboarding activities for new hires, including background check processing and other pre-employment requirements.
• Administer HR data management activities, including data entry, review, validation, and reconciliation within HR systems.
• Review onboarding documentation and employee information for completeness and accuracy; follow up on outstanding requirements.
• Respond to inquiries from employees, candidates, HR Business Partners, Talent Acquisition, and other stakeholders regarding onboarding processes.
• Partner with internal stakeholders and external vendors to resolve routine onboarding issues and support timely completion of onboarding activities.
• Identify onboarding issues, exceptions, or potential compliance concerns and elevate complex matters as appropriate.
• Maintain employee documentation and personnel records in accordance with established processes and requirements.
• Maintain accurate onboarding trackers, records, and related documentation.
• Assist with reporting, data requests, reconciliations, and audit-related requests as assigned.
• Support compliance with internal policies, procedures, and applicable onboarding requirements.
• Maintain and update onboarding procedures, job aids, and process documentation.
• Identify opportunities to improve onboarding processes, controls, and the overall onboarding experience.
• Support HR transformation initiatives, system enhancements, testing, and cross-functional projects as needed.
• Provide support to other HR Operations processes as needed.

Skills

HR Operations

Onboarding

HR Systems

Excel

Attention to detail

Communication

Tools

SuccessFactors

Workday

Oracle

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Overview

This Analyst-level role within the HR Operations Onboarding team is responsible for supporting the end-to-end onboarding process and ensuring onboarding activities are completed accurately, timely, and in accordance with established policies and procedures. Primary responsibilities include new hire onboarding, background check processing, managing onboarding activities and requirements, coordinating with internal and external stakeholders, and supporting ongoing HR Operations initiatives and process improvements.

The Analyst will work closely with HR Business Partners, Talent Acquisition and other internal partners to support a seamless onboarding experience. This role requires strong organizational skills, attention to detail, the ability to manage multiple priorities, and discretion when handling confidential and sensitive information.

Key Responsibilities

• Manage assigned onboarding activities for new hires, including background check processing and other pre-employment requirements.
• Administer assigned HR data management activities, including data entry, review, validation, and reconciliation within HR systems.
• Review onboarding documentation and employee information for completeness and accuracy and follow up on outstanding requirements.
• Respond to inquiries from employees, candidates, HR Business Partners, Talent Acquisition, and other stakeholders regarding onboarding processes and requirements.
• Partner with internal stakeholders and external vendors to resolve routine onboarding issues and support timely completion of onboarding activities.
• Identify onboarding issues, exceptions, or potential compliance concerns and elevate complex matters to senior team members or the team lead as appropriate.
• Maintain employee documentation and personnel records in accordance with established processes and requirements.
• Maintain accurate onboarding trackers, records, and related documentation.
• Assist with reporting, data requests, reconciliations, and audit-related requests as assigned.
• Support compliance with internal policies, procedures, and applicable onboarding requirements.
• Maintain and update onboarding procedures, job aids, and process documentation.
• Identify opportunities to improve onboarding processes, controls, and the overall onboarding experience.
• Support HR transformation initiatives, system enhancements, testing, and cross-functional projects as needed.
• Provide support to other HR Operations processes as needed.

Qualifications

• 2-5 years of relevant experience in HR Operations, onboarding, HR administration, recruiting operations, or a related HR function.
• Working knowledge of HR processes, principles, and practices.
• Experience with HR systems; experience with SuccessFactors, Workday, Oracle, or similar platforms is preferable.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Excellent organizational skills and a high degree of attention to detail and accuracy.
• Ability to manage multiple priorities and cases effectively in a deadline-driven environment.
• Strong problem-solving skills with the ability to identify issues and determine when escalation is appropriate.
• Strong written and verbal business communication skills.
• Ability to communicate professionally and effectively with stakeholders across different levels of the organization.
• Demonstrated ability to maintain confidentiality and handle sensitive and personal information with discretion.
• Collaborative team player with the ability to work independently within established processes and guidelines.

Additional Requirements

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].