HR Operations Manager

Freshworks; San Mateo (CA); On-site; USD 132,600 - 215,400; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Commuter benefits

Wellness benefits

Parental leave

Job summary

Freshworks is seeking an HR Operations Manager to deliver scalable HR operations across the employee lifecycle and partner with HR, Payroll, IT, and Legal to enhance processes and technology. The role emphasizes AI-powered improvements and data-driven insights in a fast-paced global environment.

The position is hybrid in San Mateo, CA, offering a competitive salary and comprehensive benefits including health, wellness, and parental leave.

Qualifications

• 8+ years in HR Operations or Shared Services, preferably in a tech environment.
• Experience with Workday and HR case management systems (Freshservice or similar).
• Familiarity with AI-enabled HR tools and workflow automation.
• Deep understanding of Hire-to-Retire lifecycle and HR ops best practices.
• Proven track record in driving process improvements and cross-functional projects.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Own end-to-end HR operational processes across the employee lifecycle.
• Drive standardization and maintain global SOPs; automate where possible.
• Optimize HR technology and AI-powered workflows to improve the employee experience.
• Identify opportunities to incorporate AI/automation and deliver data-driven insights.
• Establish SLAs, KPIs, and metrics to measure performance and drive improvement.
• Partner with Payroll to ensure accurate employee data and data integrity.
• Support onboarding, benefits administration, and lifecycle programs as needed.

Skills

8+ years HR operations experience

Analytical skills

Cross-functional leadership

Data-driven decision making

Continuous improvement mindset

Tools

Workday

Freshservice

HRIS platforms

AI-enabled HR tools

Job description

Job Description

As an HR Operations Manager, you will be responsible for delivering efficient, scalable HR operations that support the employee lifecycle. You will partner across HR, Payroll, IT, Legal, and business teams to improve processes, optimize HR technology, and leverage AI‑driven solutions to enhance operational efficiency and the employee experience. This role is ideal for someone who enjoys solving operational challenges, driving continuous improvement, and leading cross‑functional initiatives in a fast‑paced global environment.

Responsibilities

• Own end‑to‑end HR operational processes across the employee lifecycle, ensuring timely, accurate, and compliant service delivery.
• Drive process standardization and maintain global SOPs while identifying opportunities to simplify, automate, and improve HR operations.
• Optimize HR technology (Workday, Freshservice, and related systems) and leverage AI‑powered capabilities to streamline workflows, improve self‑service, and enhance the employee experience.
• Identify opportunities to incorporate AI and automation into HR processes to improve productivity, reduce manual effort, and deliver data‑driven insights.
• Establish and monitor SLAs, KPIs, and operational metrics to measure performance and drive continuous improvement.
• Partner with Payroll to ensure accurate employee data and maintain high standards of HR data integrity.
• Support compliance through regular audits and adherence to company policies and regional employment regulations.
• Lead or contribute to HR technology, AI, automation, and transformation initiatives, serving as an HR Operations subject‑matter expert.
• Build strong partnerships with HR Business Partners, Centers of Excellence, IT, Legal, and business leaders to deliver scalable HR solutions.
• Support onboarding, benefits administration, and other key employee lifecycle programs as needed.

Qualifications

• 8+ years of HR Operations or Shared Services experience, preferably in a fast‑paced global technology company.
• Experience with HRIS platforms (Workday preferred), HR case management systems (Freshservice or similar), and HR technology solutions.
• Familiarity with AI‑enabled HR tools, workflow automation, or digital solutions, with the ability to identify opportunities to improve operational efficiency.
• Deep understanding of the Hire‑to‑Retire employee lifecycle and HR operational best practices.
• Proven ability to drive process improvements, manage cross‑functional projects, and use data and technology to improve service delivery.
• Strong analytical, organizational, and problem‑solving skills with a bias for action, innovation, and continuous improvement.

Location & Compensation

This is a hybrid role that will be based in San Mateo, CA and requires an in‑office presence three days per week (Tuesday – Thursday). It is a full‑time position with an annualized salary range of $132,600 – $215,400 USD.

Benefits

Freshworks offers dental, medical, vision, disability, and life insurances; flexible spending; commuter benefits; wellness benefits; and adoption and parental leave benefits.

Equal Opportunity

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.