HR Operations Leader - Benefits & Shared Services

Xcel Energy; Fort Snelling Unorganized Territory (MN); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care Reimbursement Account

Health Savings Account (HSA)

Transportation Reimbursement Account

Short-term disability (STD)

Long-term disability (LTD)

Employee Assistance Program (EAP)

Pension

401(k)

Paid time off (PTO)

Holidays

Volunteer Paid Time Off (VPTO)

Parental Leave

Job summary

Xcel Energy seeks an experienced HR Operations leader to manage day-to-day HR service delivery, benefits administration, vendor relationships, and process governance. The role drives compliance, data integrity, and operational excellence within a shared services model.

You will lead HR Operations staff, partner with HRIS/IT, and deliver metrics dashboards while aligning with company policies and regulatory requirements across multiple states.

Qualifications

• Bachelor's degree in HR, business administration, or related field.
• Eight+ years of progressive HR experience, with at least 2 years in leadership (HR ops environment).
• Strong knowledge of HR processes, policies, laws & regulations, compliance, data governance, and internal controls.
• Proven ability to manage multiple priorities, analyze operational data, and drive process improvements.
• Experience with HRIS systems (Workday, UKG, ServiceNow) and advanced Excel.
• Strong attention to detail and excellent organizational and problem-solving skills.
• Strong communication and team-building skills.

Responsibilities

• Oversee HR operations and service delivery, including benefits administration, enrollment, and HR SOPs.
• Collaborate with Shared Services and HR functions to ensure seamless workflows and resolve escalations.
• Develop and maintain relationships with HR vendors; review performance and approve invoices.
• Ensure compliance with laws, policies, audits, and internal controls; implement preventive controls.
• Partner with HRIS/IT to maintain data integrity and improve HR system workflows.
• Develop dashboards and metrics to inform continuous improvement in HR operations.
• Lead, coach, and develop the HR Operations team and manage budget.

Skills

HR operations

Process improvement

Data governance

Change management

People leadership

Education

Bachelor's degree in HR / Business Administration

Master’s degree preferred

HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)

Tools

Workday

UKG

ServiceNow

Excel

Job description

Xcel Energy seeks an experienced HR Operations leader to manage day-to-day HR service delivery, benefits administration, vendor relationships, and process governance. The role drives compliance, data integrity, and operational excellence within a shared services model.

You will lead HR Operations staff, partner with HRIS/IT, and deliver metrics dashboards while aligning with company policies and regulatory requirements across multiple states.