HR Operations Lead: Workday & ServiceNow Expert

NLB Services; West Palm Beach (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

NLB Services in Florida is seeking an experienced HR Operations Specialist to support U.S. HR Operations through high-volume Workday Core HCM processing, ServiceNow case management, and complex Tier 2/3 employee support.

The role emphasizes accurate data, cross-functional collaboration, and continuous improvement in a fast-paced environment. You will handle employee lifecycle transactions and data integrity across Workday and ServiceNow.

Qualifications

• 5+ years of progressive HR Operations experience supporting employee lifecycle processes.
• Hands-on experience processing HR transactions in Workday Core HCM.
• Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform.
• Strong understanding of employee lifecycle processes, HR operations, and Workday business processes including processing employee job changes and other advanced Workday Core HCM transactions.
• Experience supporting compensation-related transactions and employee data management.
• Strong analytical and problem-solving skills with demonstrated ability to investigate and resolve complex operational issues.
• Excellent attention to detail with a strong commitment to data accuracy and quality.
• Ability to manage multiple priorities while consistently meeting service level commitments.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple HR functions.

Responsibilities

• Execute high-volume Tier 1 Workday core HCM transactions across the employee lifecycle with accuracy and policy compliance.
• Process and validate a broad range of compensation-related transactions in accordance with policies.
• Support organizational data maintenance within Workday, including supervisory organization updates.
• Perform quality reviews to ensure data integrity and successful completion of Workday processes.
• Support high-volume processing, mass updates, and lifecycle events while meeting SLAs.
• Provide Tier 2, Tier 3, and Premier HR Operations support across Workday and ServiceNow.
• Independently manage complex HR Operations cases requiring research and cross-functional coordination.
• Perform root cause analysis to identify process, data, or system issues and recommend corrective actions.
• Validate end-to-end completion of HR transactions and communicate resolutions to employees.
• Investigate transaction exceptions and data issues with HR Technology, Payroll, Benefits, etc.
• Participate in UAT, production validation, system enhancements, and readiness activities.
• Identify opportunities to improve operational processes and efficiency.
• Maintain documentation and SOPs.
• Support projects and change initiatives within HR Operations.
• Ensure compliance with policies, data privacy, and internal controls.

Skills

HR Operations

Workday Core HCM

ServiceNow HRSD

Analytical skills

Communication

Job description

NLB Services in Florida is seeking an experienced HR Operations Specialist to support U.S. HR Operations through high-volume Workday Core HCM processing, ServiceNow case management, and complex Tier 2/3 employee support.

The role emphasizes accurate data, cross-functional collaboration, and continuous improvement in a fast-paced environment. You will handle employee lifecycle transactions and data integrity across Workday and ServiceNow.