HR Operations Consultant

Trinity Health; Grand Rapids (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Trinity Health is seeking an HR Operations Consultant to partner with the CHRO and regional HR leaders to drive HR programs, analysis, and data preparation for leadership. This role serves as a back-up for HROCs across the state and collaborates with COEs to deliver services and projects.

The position requires a strong mix of project management, data analysis, and advisory capabilities, with a hybrid work arrangement (3 days in office) and exposure to governance, compliance, and policy

Qualifications

• Bachelor’s degree in Human Resources Management, Business Administration or related field.
• Minimum of three years HR experience including Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
• Experience in state and federal laws & government & regulatory reporting requirements related to HR.
• Experience in the development, interpretation, and application of human resources policies, practices and programs.
• Demonstrated problem-solving skills; self-directed.

Responsibilities

• Consult with CHRO and leadership to implement HR strategy, workforce plans, operational services & other initiatives.
• Provide data analysis and prepare leadership-ready information and dashboards illustrating trends and practical options.
• Coordinate with HM business line leaders & COEs to support operations, projects, programs & service delivery outcomes.
• Act as liaison between HR leadership and executives, ensuring alignment of HR programs with business strategy and policies.

Skills

Problem-solving

Self-directed

Interpersonal skills

Communication

Education

Bachelor’s degree in HR/Business

Tools

Workday HRIS

Job description

Description

Working closely with the CHRO to support the THGR ministry with execution of HR programs, data analysis, preparation of data for leadership, and serving as back up for other HROCs in the state and for the CHRO.

Employment Type

Full time

Shift

Day Shift

Description

Working closely with the CHRO to support the THGR ministry with execution of HR programs, data analysis, preparation of data for leadership, and serving as back up for other HROCs in the state and for the CHRO.

HR Operations Consultant - Hybrid ( 3 days in office)

HR Operations Consultant

serves as a business operations consultant & liaison to HM business line leaders & COEs supporting operations, projects, programs & service delivery outcomes. Work activities are performed with direction & oversight from the CHRO/Director HRBP, in collaboration with various organizational levels, & often requires critical thinking, exchanging & disseminating information, problem solving, & independently completing actions requiring planning, implementation, coordination & evaluation activities. Work assignments are considered ‘stretch’ & demonstrate a broad base knowledge of multiple operational areas of human resources &/or seasoned knowledge in an area of specialization, field of concentration or discipline to understand business needs & the interrelationship of issues impacting the implementation & delivery of strategically aligned business operations & services.

Essential Functions

Our Trinity Health Culture

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Consultation Service

Provides consultative support to HR Leadership in the implementation of HR strategy, workforce plans, operational services & other initiatives. Proactively consults & engages operationally on the development & implementation of HR programs & strategies. Provides business context to ensure consistency with HR-related decision support, client communications & program administration.

Operation Expertise

Provides leadership, direction & oversight of HR program(s) or workstreams. Ensures HR services, processes, policies & procedures are communicated, implemented & aligned. Facilitates and develops HR operations processes & tools. Provide escalated support for HR tactical functions. Serves as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions.

Project Management

Manages & implements small to medium-scale projects, programs & initiatives. Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a working knowledge

of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.

• Provides consultative support to the CHRO/Director HRBP in the implementation of HM business HR strategy, workforce plans, operational services & other initiatives.
• Interfaces with operational leaders at all levels, as well as employees/colleagues.
• Ensures HR programs & services meet delivery expectations & are aligned to business strategy. Participates with, provides guidance & support business operational leaders to identify & determine local business needs while leveraging Centers of Expertise (COE) resources to achieve desired business outcomes.
• Responsible for specialized assignments requiring the application of analytical & adaptive thinking challenges & practical guidance & direction. Develops integrated solutions to resolve technical & business issues & strategies which support HR business needs.
• Serves as ministry point of contact for HR Shared Services (HRSS) & COE providing business context & ensuring requests submitted to COE are consistent with HRBP & leadership organization & talent strategy (e.g. supervisory org changes, job evaluation, internal equity, & market pricing requests, etc.).
• Obtains & exchanges information in response to COE services; serves as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions. HRSC processes & HR employment & other administration activities (i.e., subpoena, colleague records) providing requested materials & monitoring completion & accuracy of actions
• Conducts data integrity audits; reviews, verifies, & maintains system data (e.g., supervisory orgs) & corrects system discrepancies. Identifies & prepares statistical & operational reports & metrics & provides appropriate interpretation & application of data. Interfaces with HRSC & TIS HR technology for guidance.
• Prepares, develops & presents communication materials, documentation, templates, toolkits, reports & detailed summaries & guidelines for a variety of audiences to ensure HR services, processes, policies & procedures are communicated, implemented & aligned. Maintains local HR intranet site updates, policy updates (reviewing, uploading & indexing).
• Gathers, validates, & prepares colleague & organizational data for transactions resulting from acquisition, colleague transitions, job elimination & transfers.
• Coordinates support for actions resulting from organizational changes, colleague retention or other ministry initiatives, including data transactions & communications.
• Performs job description updates & maintenance for job families or job roles pending standardization. Interfaces with COE for review & guidance to ensure appropriateness.
• Responds to department business leader requests for internal HR/COE information & directs leaders toward self-service or shared services channels as appropriate. Provide training & guidance as needed.
• Acts as liaison between HR & executives, management, professionals, & colleagues.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Human Resources Management, Business Administration or a related field, or an equivalent combination of education & experience.
• Minimum of three (3) years of progressively more responsible Human Resources experience which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
• Experience in state and federal laws & government & regulatory reporting requirements related to HR.
• Experience in the development, interpretation, and application of human resources policies, practices and programs.
• Demonstrated problem-solving skills.
• Self-directed.

Additional Qualifications (nice To Have)

Familiarity with Workday HRIS preferred

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.