HR Manager - Warehouse & Operations

Newegg; Ontario (CA); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

Newegg is seeking a Warehouse HR Manager to own employee relations across all warehouse sites, lead investigations end-to-end, and ensure multi-state compliance with wage/hour, leaves, and safety regulations. This is a hands-on role requiring time on the warehouse floor and close partnership with site leadership.

You will drive staffing plans, peak season readiness, and agency coordination while maintaining strong documentation and adherence to California law.

Qualifications

• 5+ years HR experience with 3+ years supporting a large hourly workforce in warehouse/logistics/manufacturing.
• Experience conducting workplace investigations and managing ER cases from intake to resolution.
• Solid knowledge of California employment law and multi-state compliance.

Responsabilités

• Own employee relations across all warehouse sites and coach leaders on performance, actions, and separations.
• Lead workplace investigations with timely, impartial findings and collaborate with Legal on escalated matters.
• Ensure site compliance with federal/state wage/hour, leaves, Cal/OSHA and other regulatory requirements; conduct audits and remediation.
• Oversee onboarding, I-9/E-Verify, attendance policy, leave processes, and workers' comp coordination for warehouse staff.
• Support staffing plans, peak season readiness, and agency partnership management.

Connaissances

Employee relations

Investigations

California wage & hour

HRIS & timekeeping

Formation

Bachelor's in HR/Business

Outils

HRIS

E-Verify

Description du poste

Purpose of Job

The Warehouse HR Manager is the single point of accountability for employee relations and all HR matters across Newegg's warehouse sites. You will partner closely with site and operations leadership, handle investigations and sensitive employee issues end to end, keep each site compliant with its state's requirements, and lead HR readiness for our future warehouse expansion. This is a hands-on role: expect to spend real time on the warehouse floor, not just in meetings.

Purpose of Job

The Warehouse HR Manager is the single point of accountability for employee relations and all HR matters across Newegg's warehouse sites. You will partner closely with site and operations leadership, handle investigations and sensitive employee issues end to end, keep each site compliant with its state's requirements, and lead HR readiness for our future warehouse expansion. This is a hands-on role: expect to spend real time on the warehouse floor, not just in meetings.

Job Description

Key Responsibilities

• Own employee relations across all sites. Serve as the primary HR contact for associates, leads, supervisors, and site managers at every warehouse. Coach leaders through performance issues, corrective action, and separations so decisions are consistent, documented, and defensible.
• Lead workplace investigations. Conduct timely, impartial investigations into complaints of harassment, discrimination, retaliation, safety concerns, and policy violations; document findings and recommendations, and partner with Legal on escalated or high‑risk matters.
• Drive multi‑state compliance. Keep each site compliant with federal and state requirements — including California meal/rest break, overtime, and leave rules, Cal/OSHA and workplace violence prevention obligations, and Indiana and Texas requirements. Run periodic audits of timekeeping and break practices, postings, and site‑level policies, and remediate gaps.
• Run site HR operations. Oversee onboarding and I‑9/E‑Verify, attendance policy administration, leave of absence and ADA interactive process, workers' compensation coordination, and offboarding for the warehouse population.
• Support workforce planning and peak readiness. Partner with operations on headcount planning, peak‑season ramp‑up, and oversight of staffing agency partners, including temp‑to‑hire conversion and agency compliance.
• Improve retention and engagement. Analyze turnover and absenteeism by site and shift; lead stay and exit interviews, and implement targeted engagement and recognition programs that keep good associates.
• Build supervisor capability. Train frontline supervisors and leads on documentation, fair treatment, and escalation; ensure required harassment‑prevention and safety‑related trainings are completed and tracked.
• Stand up HR for new sites. Lead the HR workstream for the Texas site: hiring plan, state registrations and postings, policy addenda, and coordination with Payroll/HRIS and Benefits so the site opens fully compliant. Build a repeatable site‑launch playbook for future locations.

Required

Job Requirements

• 5+ years of progressive HR experience, including 3+ years supporting a large hourly workforce in warehouse, distribution, logistics, or manufacturing.
• Track record of conducting workplace investigations and managing employee relations cases from intake through resolution.
• Solid working knowledge of California employment law (wage and hour, leaves, Cal/OSHA), plus experience applying requirements across multiple states.
• Hands‑on experience with leave administration, the ADA interactive process, and workers' compensation coordination.
• Proficiency with HRIS and timekeeping systems; strong documentation and reporting habits.
• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience.

Preferred

• PHR/SPHR or SHRM-CP/SHRM‑SCP certification.
• Experience opening a new facility or leading HR for a site launch.
• Bilingual English/Spanish is a plus.
• E-commerce fulfillment experience, including managing staffing agencies through peak season.

Essential Mental & Physical Function

Mental Functions: Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department. This position performs a variety of routine duties within established policies and procedures or by referral to supervisor's guidelines.
Physical Functions: Sitting required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting required. Constant keyboarding and telephone usage.

Supervisor Responsibilities

Yes

Language Skills

Must be able to speak, read, write and comprehend English.

Work Environment

Standard office working environment

Travel Requirements

Will need to travel to warehouse Indiana 10%