HR Manager, People Operations

About Us; Washington (District of Columbia); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Casepoint is seeking an HR Manager, People Operations to lead HR operations for the U.S. workforce. You will own lifecycle processes, benefits administration, compliance, and service delivery, driving automation and AI-enabled improvements.

The ideal candidate brings 7+ years in HR operations, a solid HRIS background, and a proactive, data-driven mindset to elevate efficiency, accuracy, and employee experience.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field.
• 7+ years of progressive HR experience with significant responsibility for HR operations.
• Strong experience with benefits, leave administration, employee lifecycle processes, and HR compliance.
• Hands-on HRIS experience and comfort working with HR data and reporting.
• Working knowledge of U.S. federal and state employment requirements.
• Strong organizational, project-management, analytical, and problem-solving skills.
• Ability to independently identify problems and opportunities and drive solutions through completion.
• A continuous-improvement mindset and demonstrated ability to use AI, automation, and technology to improve processes and service delivery.
• Ability to balance day-to-day operational responsibilities with longer-term improvement initiatives.

Responsibilities

• Own and continually improve employee lifecycle processes and HR operations.
• Manage benefits and leave administration with brokers, carriers, and vendors.
• Oversee I-9 compliance, workers' comp, unemployment claims, and required training.
• Handle HR inquiries and provide timely, consistent support to employees and managers.
• Maintain HR policies, procedures, documentation, and the compliance calendar.
• Coordinate recurring HR programs including open enrollment and employee communications.
• Establish operational controls and conduct audits for accurate, compliant HR records.
• Partner with HRIS, data integrity, reporting, compensation, and HR technology initiatives.
• Develop employee and manager self-service resources for easier HR access.
• Lead continuous improvement roadmap for People Operations using AI, automation, and technology.
• Build scalable HR processes and measurable improvements in efficiency and experience.

Skills

Organizational skills

Project management

Analytical thinking

Problem solving

Education

Bachelor's degree in HR or related field

Tools

HRIS

ADP Workforce Now

HR analytics/tools

Job description

The HR Manager, People Operations is a hands‑on HR leader responsible for delivering efficient, compliant, and employee‑focused HR operations across Casepoint’s U.S. workforce. This role owns core employee lifecycle processes, benefits and leave administration, compliance, HR service delivery, and operational HR programs.

The ideal candidate is proactive, technologically capable, and committed to continually improving how HR operates.

This position is eligible for remote work; however, the successful candidate must reside within commuting distance of the Tysons, VA area and be available to attend occasional in‑person meetings, team events, and collaborative working sessions as business needs require.

What You'll Do

• Own and continuously improve employee lifecycle processes, including onboarding, offboarding, employee records, and related HR operations.
• Manage benefits and leave administration and serve as a primary operational partner to brokers, carriers, and vendors.
• Oversee I‑9 compliance, workers' compensation, unemployment claims, required training, and other assigned compliance activities.
• Manage employee HR inquiries and ensure employees and managers receive timely, consistent support.
• Maintain HR policies, procedures, documentation, employee resources, and the HR compliance calendar.
• Coordinate recurring HR programs including open enrollment, compliance activities, and employee communications.
• Establish operational controls and conduct routine audits to maintain accurate, compliant, and audit‑ready HR records and processes.
• Partner with the Senior HR Analyst on HRIS, data integrity, reporting, compensation processes, and HR technology initiatives.
• Develop employee and manager self‑service resources that simplify access to HR information and services.
• Own the continuous improvement roadmap for People Operations by identifying and implementing opportunities to simplify, automate, or eliminate inefficient processes through AI, automation, and technology.
• Build scalable HR processes and establish measurable improvements in efficiency, accuracy, service delivery, and employee experience.
• As organizational needs evolve, assume additional People Operations responsibilities, including HR systems, reporting, analytics, or compensation administration.

What You Bring to the Team

• Bachelor's degree in Human Resources, Business, or a related field
• 7+ years of progressive HR experience with significant responsibility for HR operations.
• Strong experience with benefits, leave administration, employee lifecycle processes, and HR compliance.
• Hands‑on HRIS experience and comfort working with HR data and reporting.
• Working knowledge of U.S. federal and state employment requirements.
• Strong organizational, project‑management, analytical, and problem‑solving skills.
• Ability to independently identify problems and opportunities and drive solutions through completion.
• A continuous‑improvement mindset and demonstrated ability to use AI, automation, and technology to improve processes and service delivery.
• Ability to balance day‑to‑day operational responsibilities with longer‑term improvement initiatives.

Preferred Qualifications

• SHRM‑CP, SHRM‑SCP, PHR, or SPHR certification.
• ADP Workforce Now experience.
• Experience with HR technology, automation, compensation, reporting, or workforce analytics.
• Experience in a technology, SaaS, or professional‑services environment.

About Casepoint:

Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform.

Built on an award‑winning, cloud‑native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose‑built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long‑term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com.

Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.