HR Housing Coordinator - Year-Round

Palisades Tahoe; Olympic Valley (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free skiing privileges

Healthcare options

Discounts on gear and apparel

401(k) plan

Free & discounted lift tickets

Food & beverage discounts

Retail discounts at company stores

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a Housing Assistant to support day-to-day operations of Employee Housing year-round. You will manage utility accounts, rent collections, and housing inquiries, while delivering friendly, timely service to internal guests.

This role requires strong communication, organization, and confidentiality, with duties spanning data entry, move-in/out processes, and collaboration with housing staff across on-site and off-site properties.

Qualifications

• High School Diploma or GED is required.
• Bachelor's Degree is preferred.
• Experience in the ski resort industry is preferred.
• Experience in property management, student or employee housing is preferred.
• Motor Vehicle Record (MVR) may be required.

Responsibilities

• Greet and assist employees with questions related to employee housing.
• Monitor and maintain utility accounts for off-site properties.
• Collect rent payments and organize license agreements.
• Maintain applicant and tenant records in housing management system.
• Communicate via phone, email, and written channels; ensure timely information flow.

Skills

Effective communication

Customer service

Organization

Teamwork

Discretion & confidentiality

Microsoft Office

Drivers license

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Palisades Tahoe

We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Year Round

Job Summary:

Assists with maintaining the day-to-day operations of Employee Housing including utility accounts, maintenance requests, collecting and logging rent payments, assisting with the housing inquiries via email in person and over the phone, data entry and other assigned projects while providing exceptional service to our internal guests in a timely and welcoming manner.

Please note this is a year-round position.

Applicants must be 18 years of age.

Hourly

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $19-25.92 per hour

A Great Job And Benefits To Match

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks

include the following: (other duties may be assigned)

• Warmly welcomes, greets, and assists employees with their questions related to employee housing.
• Monitor and maintain utility accounts for our off-site properties.
• Assist with collecting rent payments from tenants and organizing license agreements signed by our tenants.
• Maintain applicant and tenant records within housing management platform.
• Communicates both verbally and in writing through phone calls, emails, faxes, and ensures the regular flow of information to necessary parties as needed, on a daily basis.
• Accepts and tracks employee housing applications. Performs reference & background checks and informs applicants of approvals or denials of housing application.
• Maintain up to date tracking of room/unit inventory; ensuring that housing needs are best met in a timely manner.
• Assists with move in/out and day to day procedures and maintenance requests with all tenants in both on and offsite employee housing units during winter and summer seasons.
• Completes move-in and move-out procedures including security deposit reimbursements less any applicable deductions.
• Conducts biweekly inspections with tenants and lease administrators. Communicates housing violations and maintenance needs based on inspections.
• Communicates with tenants regarding rent collection, apartment inspections, facility maintenance and disciplinary notices.
• Assists Housing Manager with community outreach, researching additional offsite housing opportunities, performs cost comparisons, and secures housing resources.
• Other administrative duties include filing, shredding, office organization, copying and scanning forms, and stocking forms/supplies.

Competencies And Job Requirements

• Effective communication skills, oral & written.
• Clean driving record and valid driver's license required.
• Ability to meet deadlines and proactively seek resolutions with minimal supervision.
• Excellent organizational skills.
• High customer service standards & safety awareness.
• Able to understand and follow verbal and written instructions.
• Maintains a neat & clean appearance in compliance with company grooming standards.
• Punctual, with the ability to report at scheduled start time.
• Works well as part of a team, willing to have fun and help when/where needed.
• Ability to work within a fast paced, high volume, and demanding environment.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks simultaneously.
• Able to maintain a high level of discretion and confidentiality.
• Intermediate to advanced computer skills, proficient in Microsoft Office, willingness to learn new technology.
• Must be able to be cleared as an approved driver.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 20 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: General office equipment.

Education and Experience

• High School Diploma or GED

Preferred

• Bachelor's Degree
• Experience in the ski resort industry
• Experience in property management, student or employee housing.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.