HR Generalist / GM Admin Assistant

Otesaga Hotel.; Village of Cooperstown (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Otesaga Hotel seeks an organized Executive Administrative Assistant / Human Resources Generalist to support the General Manager and Leadership Team. The role blends executive administrative duties with HR tasks, including onboarding, recruitment support, and coordination of housing for international staff.

You will handle confidential information, support employee engagement, and collaborate across departments to ensure smooth operations and compliance with policies while contributing to guest

Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Minimum three years of administrative, HR, hospitality, or customer service experience.
• Strong knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Experience with HRIS, payroll, or applicant tracking systems preferred.
• Hotel property management system experience preferred.

Responsibilities

• Provide executive administrative support to the General Manager and Executive Team.
• Coordinate calendars, travel arrangements, meetings, and reports.
• Assist recruitment, onboarding, and employee communications.
• Manage employee housing programs and international staffing.
• Ensure compliance with HR policies and employment laws.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Multitasking

Customer service

Education

Bachelor's degree in HR/Business/Hospitality

Tools

Microsoft Office

HRIS

Payroll systems

Applicant Tracking Systems

Hotel PMS

Job description

Human Resource Generalist / GM Administrative Assistant

Position Summary

The Executive Administrative Assistant / Human Resources Generalist serves as a key administrative and human resources partner for the General Manager and Leadership Team. This position is responsible for providing executive-level administrative support, coordinating human resources functions, supporting employee engagement initiatives, assisting with recruitment and onboarding efforts, and serving as the primary liaison for employee housing and international staffing programs.

The ideal candidate is highly organized, professional, service-oriented, and capable of handling confidential information while supporting both operational and employee-related initiatives throughout the resort.

Essential Functions

Executive Administration

• Provide direct administrative support to the General Manager and Executive Team.
• Manage calendars, appointments, meetings, and travel arrangements.
• Prepare correspondence, reports, presentations, meeting agendas, and meeting minutes.
• Welcome and assist guests, vendors, board members, and other visitors to the General Manager's office.
• Answer and direct telephone calls, emails, and other communications.
• Coordinate special projects and follow up on action items assigned by the General Manager.
• Maintain confidential files, records, and departmental documentation.
• Manage donation requests, sponsorship inquiries, and auction contributions on behalf of the resort.

Human Resources

• Assist with recruitment efforts including job postings, candidate communications, interview scheduling, and onboarding.
• Coordinate new hire orientation and onboarding processes.
• Maintain employee personnel files and human resource records.
• Assist employees with benefit enrollment questions, employment documentation, and general HR inquiries.
• Support payroll, employee status changes, and HR reporting activities.
• Assist with employee recognition programs, engagement initiatives, and company events.
• Help ensure compliance with employment laws, company policies, and HR best practices.
• Support training administration and employee communication initiatives.

International Staff & Employee Housing

• Serve as the primary liaison for international employees throughout their employment experience.
• Coordinate arrival logistics, orientation, transportation, and departure arrangements for international staff.
• Assist with international staffing program administration and communication.
• Coordinate and oversee seasonal employee housing operations.
• Conduct housing inspections and ensure compliance with housing policies and standards.
• Address housing concerns and facilitate resolutions for employee residents.
• Maintain accurate housing records and occupancy tracking.

Guest & Employee Service

• Maintain the highest standards of customer service in all interactions with guests, employees, residents, and business partners.
• Work closely with Rooms Division, Food & Beverage, Human Resources, and other departments to support VIP guests and employee needs.
• Respond professionally and efficiently to inquiries, requests, and concerns.
• Assist with guest recovery efforts and service resolution as directed.

Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Minimum three years of administrative, human resources, hospitality, or customer service experience.
• Strong knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Experience with HRIS, payroll, or applicant tracking systems preferred.
• Hotel property management system experience preferred.
• Experience coordinating employee housing, student housing, residential programs, or hospitality accommodations preferred.
• Valid New York State Driver's License required.
• Ability to handle sensitive and confidential information with professionalism and discretion.

Knowledge, Skills & Abilities

• Exceptional organizational and time management skills.
• Strong verbal and written communication abilities.
• Ability to prioritize multiple projects and deadlines.
• Strong attention to detail and follow-through.
• Professional, positive, and service-oriented attitude.
• Ability to work independently and collaboratively across departments.
• Demonstrated problem-solving and customer service skills.
• Ability to interact effectively with a diverse workforce, including international team members.

Physical Requirements

• Ability to sit, stand, walk, and use a computer for extended periods.
• Occasional lifting of up to 25 pounds.
• Ability to travel between resort properties and employee housing locations as needed.

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs between floors.

Work Conditions

The position will require you to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.