HR Generalist Coordinator III

ARAMARK; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

ARAMARK in New York, NY is seeking an HR Generalist Coordinator III who delivers frontline HR support to employees and managers across policy, benefits, staffing, and performance topics. This role handles onboarding, status changes, compensation, and separations in HRIS, performing administrative and data duties to keep HR operations running smoothly.

You will partner with Payroll and COEs, manage inquiries with strong customer service, and uphold SLAs while maintaining accurate records.

Qualifications

• Experience working in a call center environment strongly preferred
• Strong computer/technical skills; previous HRIS experience preferred
• Knowledge of HR concepts and terminology
• Effective verbal communication skills
• Effective listening skills
• Confirmed customer service orientation
• Confident phone presence
• Solid ability to grasp information quickly and probe optimally when required
• Excellent organizational skills and the ability to prioritize requests and duties
• Bilingual (English and Spanish) preferred

Responsibilities

• Provide excellent customer service in response to phone and online inquiries from employees and managers.
• Resolve inquiries by accessing information in multiple HR systems.
• Triage general inquiries to ensure accurate work category is assigned.
• Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
• Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
• Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
• Perform quality assurance reviews on electronic and manual transactions
• Partner with Payroll and other COEs, as appropriate to resolve issues.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Skills

Call center experience

HRIS experience

Verbal communication

Spanish bilingual

Organizational skills

Education

Bachelor's degree in HR or related field

Job description

Job Description

The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Compensation Data

COMPENSATION: The hourly rate or salary range for this position is $28.00 to $33.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation (https://careers.aramark.com/benefits-compensation/).

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Provide excellent customer service in response to phone and online inquiries from employees and managers.

• Resolve inquiries by accessing information in multiple HR systems.

• Triage general inquiries to ensure accurate work category is assigned.

• Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.

• Process transactions by collecting required information or backup documentation from the employee, manager, or HR.

• Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.

• Perform quality assurance reviews on electronic and manual transactions

• Partner with Payroll and other COEs, as appropriate to resolve issues.

• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Experience working in a call center environment strongly preferred

• Strong computer/technical skills; previous HRIS experience preferred

• Bachelor's degree in HR or related field strongly preferred

• Knowledge of HR concepts and terminology

• Effective verbal communication skills

• Effective listening skills

• Confirmed customer service orientation

• Confident phone presence

• Solid ability to grasp information quickly and probe optimally when required

• Excellent organizational skills and the ability to prioritize requests and duties

• Attention to detail

• Effective research, problem-solving, and follow-through skills

• Ability to remain positive under pressure

• Bilingual (English and Spanish) preferred

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .