HR Generalist

CSC-Generatio; West Valley City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Backcountry is seeking an on-site HR Generalist for our Utah Fulfillment Center to own the full people function for a high-volume hourly workforce. You will shape culture, retention, and operational performance, partnering with FC leaders on staffing, onboarding, and employee relations.

You will drive onboarding, retention goals, training, compliance, and HR operations, reporting monthly metrics to site leadership.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 2–4 years in HR Generalist or related role in a fulfillment/logistics.
• Strong knowledge of employment law and HR fundamentals.
• Support hourly and salaried frontline employees in a high-paced environment.
• Proactive communicator who builds trust across all levels.
• Experience with recruiting, onboarding, employee relations, and retention.
• Experience with HRIS systems and MS Office proficiency.

Responsibilities

• Serve as a key HR partner to FC leaders on day-to-day people operations.
• Lead local onboarding efforts, ensuring a welcoming and consistent new hire experience.
• Champion the full employee lifecycle—from onboarding to development milestones and recognition.
• Design and deliver supervisor training and development programs.
• Maintain accurate employee records and ensure compliance documentation.
• Create and share monthly HR metrics with site leadership.

Skills

HR Generalist

Employee Relations

Recruiting

Onboarding

Retention

Performance & coaching

HRIS

Compliance

MS Office

Communication

Education

Bachelor’s degree in HR/Business

Tools

HRIS software

Microsoft Office

Excel

Job description

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

1. Reports to: Sr. HR Manager
2. Location: Utah Fulfillment Center, 2607 S 3200 W, West Valley City, UT 84119. On-Site 100%, No Remote Options

About the Role

You will serve as the on-site HR presence for Backcountry's Utah Fulfillment Center, owning the full people function for a high-volume hourly workforce where your decisions directly shape culture, retention, and operational performance. Your scope spans every touchpoint of the employee lifecycle, and your impact is felt on the floor every day.

At 6-12 months, success looks like keeping a strong operation running: turnover holds steady, the supervisory team continues to build on its people management skills, and ER matters are handled with consistency, speed, and zero compliance exposure. Leaders trust you, employees know you, and HR is seen as a partner in sustaining operational results, not a back-office function.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

What you get to do every day:

Operational HR Partnership

• Serve as a key HR partner to FC leaders on day-to-day people operations.
• Participate in decision-making discussions that impact staffing, retention, and culture.
• Help create accountability through shared ownership of people metrics and leadership cross-training.

Talent Acquisition & Onboarding

• Lead local onboarding efforts, ensuring a welcoming and consistent new hire experience.

Employee Experience & Retention

• Champion the full employee lifecycle—from onboarding to development milestones and recognition.
• Identify trends from exit interviews and employee feedback, and use insights to improve retention and engagement.
• Collaborate with the team to set and track clear retention goals.

Training & Development

• Design and deliver supervisor training and development programs.
• Help upskill leaders through instructor-led sessions and on-the-job support.

HR Operations & Compliance

• Maintain accurate employee records and compliance documentation.
• Partner with Safety and Operations teams to support OSHA initiatives and maintain a culture of safety.
• Assist in employee relations matters, conduct investigations, and recommend appropriate next steps.
• Support DEI and engagement initiatives at the local level.

Data & Reporting

• Create and share monthly HR metrics with site leadership, contributing to broader reporting consistency across locations.
• Track progress on key indicators including turnover, hiring performance, engagement scores, and compliance.

What you bring to the role:

• Bachelor’s degree in Human Resources, Business, or related field.
• 2–4 years of experiencein an HR Generalist or related role—ideally in a fulfillment, logistics, or manufacturing setting.
• Strong working knowledge of employment law and HR fundamentals.
• Comfortable supporting both hourly and salaried employees in a high-paced, frontline environment.
• Proactive communicator who builds trust and influences across all levels.
• Demonstrated success with recruiting, onboarding, employee relations, and retention.
• Experience with HRIS systems and strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Bonus: Familiarity with OSHA or safety regulations in an operational setting.

What’s in it for you? Joining Backcountry isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [e-mail]. #VFCHQ

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [e-mail].

Employment is contingent on a background check, including verification of prior employment dates.