HR Contact Center Representative

St Claire; Morehead (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

St Claire Regional Medical Center in Morehead, KY seeks an HR Contact Center Representative to serve as the first point of contact for employees, managers, and partners on HR inquiries. You will provide accurate, timely responses across payroll, benefits, leave, and policies, while maintaining confidentiality and escalating complex issues as needed.

You will document interactions, support onboarding and benefits enrollment, and contribute to updating the HR knowledge base.

Qualifications

• High school diploma required.
• 2+ years in training coordination, leadership development, learning and development, or HR support.
• Experience handling HR inquiries with confidentiality and professionalism.

Responsibilities

• Respond to HR inquiries via phone, email, and case management systems promptly and professionally.
• Provide guidance on HR policies, programs, and procedures to employees and managers.
• Document and track employee interactions to ensure accuracy and compliance.
• Escalate complex issues to appropriate HR specialists or supervisors.
• Assist with onboarding, benefits enrollment, and leave administration.
• Maintain confidentiality of sensitive data and comply with privacy standards.
• Update HR knowledge base content and identify gaps for improvement.
• Identify trends in inquiries and suggest policy or process enhancements.
• Participate in meetings and training to stay current on HR practices.

Skills

Communication

Customer service

Confidentiality

Problem solving

Multi-tasking

Education

High school diploma

Tools

HR case management system

Job description

## HR Contact Center RepresentativeApplyremote type: On-site only, not eligible for remote worklocations: St. Claire Regional Med Centertime type: Full timeposted on: Posted Todayjob requisition id: R-000003148At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.**Job Description**:## Job SummaryServes as the first point of contact for employees, managers, and external partners seeking assistance with HR-related inquiries. Responsible for providing accurate, timely, and professional responses across a wide range of HR topics, including payroll, benefits, policies, leave, and general HR processes. Ensures a positive employee experience by resolving inquiries efficiently or escalating issues to the appropriate HR specialists or teams as needed. ## Essential Functions• Responds promptly and professionally to HR-related inquiries received through multiple channels, including phone, email, case management systems, and other forms of communication.• Provides guidance and support on HR policies, programs, and procedures to employees and managers guided by general instructions and practices.• Documents and tracks all employee interactions in the HR case management system to ensure accuracy and compliance.• Escalates complex or sensitive issues to the appropriate human resources area, professional or supervisor.• Assists with processing employee transactions such as onboarding, job changes, benefits enrollment, or leave administration.• Maintains confidentiality of sensitive employee data and adhere to all privacy and compliance standards.• Supports maintaining and updating HR knowledge base content by identifying gaps, submitting corrections, and ensuring consistency.• Supports continuous improvement by identifying trends in employee inquiries and recommending process or policy enhancements.• Participates in team meetings, training, and development activities to stay current on HR practices and organizational updates.• Performs other duties as assigned. Education Requirement: High school diploma. Experience Requirement: 2+ years of experience in training coordination, leadership development, learning and development, or HR supportAn equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures: N/A ## Working ConditionsA. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)B. Lifting, pushing, and/or pulling objects over 50lbs:1. NeverC. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)G. Repetitive motion:3. Intermittent (10% - 50% of the time)H. Working at heights above 4 feet:1. NeverI. Working in confined spaces:1. NeverJ. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)K. Job-related travel:2. Occasional (< 10% of the time)L. Loud noises:1. NeverM. Temperature extremes:1. NeverN. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)O. Radiation:1. NeverP. Burns:1. NeverQ. Cuts/Punctures:2. Occasional (< 10% of the time)R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)S. Recombinant DNA or viral vectors:1. NeverT. Combative/violent people:1. NeverU. Animal handling (including carcasses):1. NeverV. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A ## Physical DemandsThis position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.**Department**:Blue HR Shared Service**Shift**:Days (United States of America)**Time Type:**Full time**Address**:222 Medical Circle**City, State**:Morehead, Kentucky