HR Contact Center Associate with German and English (remote) – 12-months (fixed-term) contract [...]

Amazon; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Amazon recherche un HR Contact Center Associate pour soutenir ses opérations dans certains pays de la région EMEA. Ce rôle implique de gérer des requêtes liées à la vie professionnelle des employés, en fournissant une aide en allemand et en anglais. Les candidats doivent avoir d'excellentes compétences en communication, une expérience en service client et une capacité à travailler dans un environnement dynamique et multiculturel.

Benefits

Life & Disability Insurance

Supplementary Pension Plan

Employee Assistance Program

MultiSport Card

Family Care

Employee Discount Code

Qualifications

• Compétence en allemand (B2) et anglais (B2).
• Expérience en service client ou en environnement RH.
• Capacité à travailler avec des informations confidentielles.

Responsibilities

• Gérer les requêtes des employés en allemand et en anglais.
• Améliorer les niveaux de service par le retour d'expérience.
• Travailler sur des changements de poste à horaires variés.

Skills

Communication

Problem-solving

Time management

Tools

Microsoft Office

Outlook

Job description

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities:
- Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- Actively seeks employee feedback to improve levels of service.
- Being able to work on rotational shifts in both weekends and weekdays, including holidays.

What we offer:

· Life & Disability Insurance
· Supplementary Pension Plan
· MultiSport Card
· Employee Assistance Program
· Family-building benefit
· Parent Support Program
· Family Care
· Employee Discount Code
· Business Travel Insurance
· Amazon Extras

Home Office Requirements:
· A quiet and private place to work where you will not be disturbed.
· Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.Basic qualifications:
- Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
- Computer skills (Windows, Microsoft Office, Outlook) Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.