HR Business Partner - Supply Chain Operations

CHEP USA; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

401K with match

Vision insurance

Disability and life insurance

Tuition reimbursement

Parental leave

Childcare assistance

Profit sharing

Hybrid/Remote work

Job summary

CHEP USA is seeking a seasoned HR Business Partner to support Service Center Operations across the US, specializing in Employee Relations, safety, and risk management. This role partners with frontline and regional leaders to foster a compliant, high-performing, and safe work environment within a distributed network of service centers.

The HRBP will serve as a trusted advisor on complex ER matters, reinforcing Zero Harm culture while driving consistent people practices across sites.

Qualifications

• 7+ years of progressive HR experience with deep Employee Relations expertise.
• Experience supporting multi-site, operational, manufacturing, or service centers.

Responsibilities

• Partner with leaders to implement people solutions driving performance and engagement.
• Serve as first point of contact for HR queries and coordinate with HR Operations.
• Coach leaders on performance management, workforce planning, and change initiatives.
• Oversee lifecycle from talent acquisition through retirement, ensuring policy adherence.
• Guide organizational design and workforce planning with safety and risk considerations.

Skills

Employee relations

Multisite HR

Leadership coaching

Compliance knowledge

Education

Bachelor’s degree in HR or Business

HR certification preferred

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Role Summary At CHEP (a Brambles company)

We are committed to building a culture where Zero Harm, operational excellence, and people-first leadership go hand in hand. We are seeking a seasoned HR Business Partner (HRBP) to support our Service Center Operations across the US, with deep expertise in Employee Relations (ER) and a strong commitment to Safety and Risk Management. This role partners closely with frontline and regional leaders to create a safe, compliant, and high-performing work environment across a distributed network of service centers. The HRBP will serve as a trusted advisor on complex ER matters, while also reinforcing our Zero Harm culture and driving consistent people practices across sites.

Key Responsibilities May Include

• Partner with business leaders and HRBPs to implement people and organizational solutions that drive business performance and employee engagement.
• Serve as the first point of contact for employees on HR-related queries, collaborating with the HR Operations team for seamless service delivery.
• Build and maintain relationships with leaders, providing coaching and influencing on key people-related matters to enhance team performance and development.
• Support leaders in the development of their teams, focusing on capability enhancement, engagement, and succession planning.
• Oversee the employee lifecycle, from talent acquisition through to retirement, ensuring adherence to processes and procedures in collaboration with the broader HR team.
• Provide guidance on organizational design and workforce planning, supporting talent management, succession planning, and workforce modelling efforts.
• Proactively manage and resolve employee relations issues, conducting investigations and ensuring a fair and compliant resolution process.

What You’ll Do

• Employee Relations & Risk Management: Lead complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring fairness, consistency, and compliance.
• Act as a trusted advisor to Service Center leadership on high-risk ER and workforce issues.
• Identify ER trends and partner with operations to proactively mitigate risk and improve workforce stability.
• Ensure adherence to Brambles Code of Conduct, policies, and employment law requirements.
• Safety & Culture (Zero Harm): Champion CHEP’s Zero Harm safety culture, ensuring alignment between people practices and safe behaviors.
• Partner with Operations and Safety leaders to: Reinforce safety accountability at all leadership levels; support incident reviews where people factors are involved; embed safety into performance management, onboarding, and leadership routines; promote a culture of psychological safety, respect, and inclusion across frontline teams.
• Business Partnership: Partner with Service Center leaders to align people strategies with operational performance (productivity, retention, engagement); coach leaders on: performance management; workforce planning in shift-based environments; leadership effectiveness and team engagement; support organizational changes and transformation initiatives in assigned region or area; workforce & engagement: drive initiatives to improve employee engagement, retention, and culture in frontline environments; support high-volume, hourly workforce strategies, ensuring a strong employee experience across sites; partner with leaders to build inclusive, high-performing teams.
• Compliance & Governance: Ensure consistent application of HR policies and practices in assigned region or area across all Service Centers; partner with Legal and HR Centers of Excellence to manage labor risk and regulatory compliance; maintain strong governance and documentation standards for ER matters.
• HR Program Execution: Support execution of enterprise HR processes including: performance and talent cycles; workforce planning; compensation and rewards programs; partner cross-functionally with Talent Acquisition, Learning, Safety, and Rewards teams.

What You Bring

• 7+ years of progressive HR experience, with deep specialization in Employee Relations.
• Demonstrated experience supporting multi-site, operational, manufacturing, or service center environments.
• Strong track record managing complex, high-risk ER cases and investigations.
• Experience partnering with operations in safety-critical environments preferred.
• Deep understanding of employment law, ER best practices, and compliance frameworks.
• Strong coaching and influencing skills with frontline and senior leaders.
• Ability to operate independently in a geographically dispersed, fast-paced environment.
• Data-driven mindset; ability to identify trends and translate into actionable insights.
• High resilience, sound judgment, and ability to navigate ambiguity.

Education & Certifications

• Bachelor’s degree in HR, Business, or related field required.
• HR certification (PHR, SPHR, SHRM-CP/SCP) preferred.

Additional Requirements

• Travel: Up to 50% across the Service Center network.
• Location: Eastern Time Zone preferred.
• Work Model: Hybrid—combination of remote work and on-site presence.
• Candidates located in the Eastern Time Zone or on the U.S. East Coast are strongly preferred.

Success Profile

Safety-first leader who actively promotes Zero Harm. Trusted ER expert who balances fairness, empathy, and business outcomes. Strong operator presence—comfortable being on-site with frontline teams. Proactive in identifying risk and driving sustainable solutions. Builds credibility quickly with leaders and employees alike.

Skills to Succeed in the Role

• Adaptability
• Empathy
• Employee Experience
• Experimentation
• Human Resource Case Management
• Leadership Training and Development
• Organizational Change Management
• Organizational Development (OD)
• Performance Management (PM)
• Relationship Building
• Succession Planning
• Taking Ownership
• Teamwork
• Understand Customers
• Work Performance

What We Offer

• Competitive salary + Annual Bonus Plan.
• Benefits: Day 1! 401K with company match.
• FREE company-paid vision, short-term disability, and life insurance.
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
• Remote Type Hybrid Remote.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.