HR Business Execution Lead, Senior Manager

Citi; Jacksonville (FL); On-site; USD 141,000 - 212,000; Full time

Job summary

Citi in Jacksonville, Florida is seeking a Senior Manager to lead HR Business Execution across financial planning, workforce strategy, and technology investment. You will partner with the HR Leadership Team to translate data into actionable decisions that improve efficiency and drive outcomes at scale.

The role demands an accomplished operations leader who thrives in a matrixed environment, strong analytical and budgeting skills, and clear communication at all levels.

Qualifications

• 10+ years of experience operating in global, complex environments with multiple senior stakeholders across functions or geographies.
• Experience managing teams and delivering results in a financial services or regulated industry.
• Strong analytical capability to interpret financial and headcount data, build business cases, and communicate findings to senior audiences.
• Track record of managing financial planning processes: budgeting, forecasting, accruals, and P&L oversight.
• Ability to navigate ambiguity and manage competing priorities without sacrificing quality or pace.
• Clear and confident communicator at all levels of an organization.

Responsibilities

• Lead financial planning and workforce management for the HR function, including ownership of the Annual Operating Plan and quarterly financial forecasts.
• Act as a strategic advisor translating financial and operational data into clear recommendations for leadership decisions.
• Oversee the annual Technology Investment review process for HR and quantify ROI in terms of resource efficiencies and impact.
• Lead cross-HR initiatives related to financial and workforce strategy.
• Manage cross-functional administrative duties including financial reporting, headcount accuracy, and real estate planning.
• Deliver oversight of operational reporting processes with consistent quality and accuracy.
• Assess risk with emphasis on compliance, controls, and ethics, escalating issues transparently.
• Manage a team of 5-6 direct reports across global locations.

Skills

Stakeholder management

Global experience

Analytical thinking

Financial planning

Communication

Leadership

Education

Bachelor's degree or equivalent

Job description

Citi is looking for a Senior Manager to lead HR Business Execution across financial planning, workforce strategy, and technology investment — a role that sits at the intersection of operational rigor and strategic advisory within Citi's HR function. In this position, you will act as a trusted partner to the HR Leadership Team, translating financial and workforce data into actionable decisions that improve efficiency and drive outcomes at scale. This is a high-impact opportunity for an experienced operations leader who thrives in complex, matrixed environments and can bring clarity to ambiguous challenges.

Responsibilities

• Lead financial planning and workforce management for the HR function, including ownership of the Annual Operating Plan, quarterly financial forecasts, and the hiring request process through the Workforce Management Council.
• Act as a strategic advisor to the HR Leadership Team, translating complex financial and operational data into clear recommendations that support leadership decision-making.
• Oversee the annual Technology Investment review process for HR, evaluating proposed initiatives and quantifying return on investment in terms of resource efficiencies and operational impact.
• Lead cross-HR initiatives related to financial and workforce strategy.
• Manage cross-functional administrative and operational duties, including financial reporting, headcount accuracy, real estate planning, and resource onboarding and offboarding.
• Deliver oversight of operational reporting processes, ensuring quality, consistency, and accuracy of outputs.
• Assess risk in business decisions with a clear lens on compliance, controls, and ethical standards, ensuring issues are escalated and resolved with full transparency.
• Manage team of 5-6 direct reports in various global locations.

Required Qualifications & Skills

• 10 or more years of experience operating in global, complex environments with multiple senior stakeholders across functions or geographies.
• Demonstrated experience managing teams and delivering results in a financial services or similarly regulated industry.
• Strong analytical capability with the ability to interpret financial and headcount data, build business cases, and communicate findings clearly to senior audiences.
• Track record of managing financial planning processes, including budgeting, forecasting, accruals, and profit and loss oversight.
• Ability to navigate ambiguity and manage competing priorities without loss of quality or delivery pace.
• Clear and confident communicator, both in writing and in conversation, with the ability to engage effectively at all levels of an organization.
• Bachelor's degree or equivalent professional experience.

Job Family Group

Business Strategy, Management & Administration

Job Family

Business Execution & Administration

Time Type

Full time

Primary Location

Jacksonville Florida United States

Primary Location Full Time Salary Range

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 08, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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