HR Benefits Representative-Employee Support Services-Human Resources

University of Mississippi Medical Center; Jackson (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Mississippi Medical Center is seeking an HR Benefits Representative within Employee Support Services to provide guidance on benefits administration, leave and onboarding experiences, and employee services.

You will collaborate with HR colleagues to support workforce programs, interpret policies, and deliver high-quality service to all UMMC employees, while maintaining discretion and accuracy in handling confidential information.

Qualifications

• Bachelor's degree required; 2 years of experience in HR or benefits administration preferred.
• Strong interpersonal and communication skills; ability to present and explain policies clearly.
• Proficiency with HR systems (Workday, Kronos) and Microsoft Office tools.

Responsibilities

• Serve as a resource to employees, interpreting and guiding on policy-related questions.
• Provide employee support in-person, via phone, or email with program guidance.
• Collaborate on benefits and leave administration policies and employee support services programs.
• Interact with carriers and vendor partners to identify and resolve issues.
• Support HR leadership in developing and maintaining employee support programs.
• Assist in measuring employee perception of services for continuous improvement.

Skills

Interpersonal skills

Customer service

Communication skills

Presentation skills

Education

Bachelor's degree in HR or related field

Tools

Workday

Kronos

Web Extender

Excel

Word

Job description

Job Title

HR Benefits Representative-Employee Support Services-Human Resources

Organization

University of Mississippi Medical Center

Location

Main Campus Jackson

Job Summary

Provides subject matter expertise and guidance across human resources functions to ensure value-added service and support to UMMC employees with a focus on employee service excellence. Partners with HR colleagues to execute key workforce programs including leave and benefits administration, employee awards and recognition and new hire orientation and onboarding experience. Responsible for representing workforce needs in the areas of employee services.

Education & Experience

Bachelors’ degree and two (2) years of experience in human resources or benefits administration.

Certifications, Licenses, or Registration required

N/A

Knowledge, Skills & Abilities

Excellent interpersonal, customer service and presentation skills. Maintain and demonstrate at all times a highly professional appearance and demeanor, strong communication skills, verbal, written, and listening skills. Ability to interpret and explain laws, rules, policies and regulations. Knowledge of personnel programs and processes including Workday, Kronos, Web Extender, Microsoft Word, and Excel. Ability to gather data, compile information, and prepare reports. Ability to interpret and analyze informational needs and provide advice and guidance in HR-related matters. Ability to interact with all staff levels in a professional manner. Ability to show considerable discretion regarding sensitive and/or confidential information. Must be able to manage a high volume of work with accuracy and a keen sense of urgency.

Responsibilities

• Serves as a resource to employees by interpreting and guiding in the resolution of policy-related, process-related, or procedural problems and/or inquiries
• Provides employee support in-person, via telephone or email providing program related guidance to all workforce, in addition to responding to questions and resolving issues that may arise
• Collaborates in the development, interpretation and administration of benefits and leave administration policies, procedures and practices and employee support services programs in accordance to UMMC objectives and federal and state legal requirements
• Interacts with carriers and vendor partners for problem identification and resolution
• Works closely with HR leadership in the development and maintenance of comprehensive HR employee support services programs
• Assists in measuring and monitoring employee perception of services to guide continuous improvement efforts
• Assists in identifying employee communication and educational needs pertaining to benefits and leave programs
• Collaborates in the preparation and delivery of information on employee-centered initiatives
• Works with HR team members to facilitate assigned project completion, effective organizational change, and business transformation
• Executes the delivery of innovative, value-added employee support services across a variety of human resources functions
• Performs data entries and updates in Workday to maintain employee records including but not limited to submitting electronic Workday actions and appropriate reports and updates
• Prepares reports and analyzes data for use in discussions with senior management regarding human resources services

Physical & Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, occasional sitting, occasional standing, occasional twisting, and occasional walking (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more).

Time Type

Full time

FLSA Designation/Job Exempt

Yes

Pay Class

Salary

FTE %

100

Work Shift

Day

Benefits Eligibility

Grant Funded: No

Job Posting Date

08/31/2026

Job Closing Date (open until filled if no date specified)

Open until filled if no date specified

Equal Opportunity & Diversity Statements

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law.

UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports.

Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”).

UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on‑site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services.

With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination.

UMMC maintains an affirmative action program in accordance with applicable laws.

Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov).

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process

If you are a UMMC Student who needs more information or needs to file a complaint, seek additional information or accommodation through the applicable process identified below. Inquiries or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail].

Benefits

2026 Benefits at a Glance - University of Mississippi Medical Center