HR: Benefits Analyst

North Texas Tollway Authority; Plano (TX); On-site; USD 60,000 - 86,000; Full time

Job summary

North Texas Tollway Authority seeks a Benefits Analyst to administer NTTA’s benefit programs, resolve complex employee and vendor issues, and analyze plan data. The role supports process improvements, audits, and Workday configurations to ensure accurate, consistent service.

The analyst will coordinate Open Enrollment, engage with vendors, and maintain SOPs to strengthen efficiency and controls within the benefits function.

Qualifications

• Knowledge of federal, state, and local laws governing benefits, retirement, leave, ADA, and workers’ compensation.
• Experience testing benefit systems, workflows, and data; documenting discrepancies and coordinating resolution.
• Knowledge of benefit and retirement plan administration and compliance.
• Knowledge of plan design, eligibility, enrollment, claims, vendors, and leave administration.
• Familiarity with NTTA policies and effective customer service practices.
• Ability to explain complex benefits and leave matters clearly, with discretion.

Responsibilities

• Administers medical, dental, vision, life, disability, and retirement benefits; processes enrollments, eligibility changes, and payroll deductions.
• Resolves escalated enrollment, eligibility, coverage, claims, and payroll issues with employees, vendors, HRIS, and internal partners.
• Manages leave, ADA, and workers’ compensation cases, coordinating documentation and return-to-work activities.
• Oversees NTTA’s 401(k), 457, and pension programs, including processing and reporting.
• Supports retirement plan governance through committee minutes and required reporting.
• Reconciles and audits benefit invoices, eligibility, payroll deductions, and vendor payments; coordinates corrections.
• Supports benefit strategy and vendor management through meetings and evaluations.
• Analyzes benefit costs, utilization, benchmarks, compliance, and vendor performance to identify improvements.
• Coordinates Open Enrollment, employee communications, benefits fairs, wellness events, and vendor visits.
• Supports Workday benefit configurations, interfaces, integrations, and reporting; tests workflows and data accuracy.

Skills

Benefit system testing

Data analysis

Vendor management

Leave administration

Workday experience

Customer service

Documentation & SOPs

Tools

Workday

Job description

The Benefits Analyst administers NTTA’s benefit programs, resolves complex employee and vendor issues, analyzes plan data and performance, and strengthens controls and processes to ensure accurate, consistent service. The position also supports strong operational controls through benefits data audits, system testing, and proactive identification and resolution of data or process issues. This position works independently, partners with benefit vendors and third-party administrators, supports process improvement initiatives, and provides guidance and support to other Benefits team members.

DUTIES, FUNCTIONS, AND RESPONSIBILITIES:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Administers medical, dental, vision, life, disability, and retirement benefits; conducts orientation and training; processes enrollments, eligibility changes, and payroll deductions; and guides employees through benefit questions and issues.
• Resolves escalated enrollment, eligibility, coverage, claims, and payroll issues with employees, vendors, Payroll, HRIS, and internal partners, ensuring timely communication and handoffs.
• Administers leave, ADA, and workers’ compensation cases, coordinating documentation, accommodations, return-to-work activities, and vendor handoffs in accordance with requirements and procedures.
• Administers NTTA’s 401(k), 457, and pension programs, including retirement and termination processing, loans, reporting, funding, accounts payable, and employee and retiree support.
• Supports retirement plan governance through committee minutes, Legal and Board Secretary review, required reporting, and vendor coordination.
• Reconciles and audits benefit invoices, eligibility, payroll deductions, contributions, and vendor payments; identifies discrepancies and coordinates corrections.
• Supports benefit strategy and vendor management through meetings, RFPs, evaluations, implementations, performance reviews, issue resolution, and plan enhancement recommendations.
• Analyzes benefit costs, utilization, benchmarks, compliance, and vendor performance to identify trends, risks, savings opportunities, and recommended program improvements.
• Coordinates Open Enrollment, employee communications, benefits fairs, wellness events, and vendor visits, providing support and resolving high-volume issues.
• Supports Workday benefit configurations, interfaces, integrations, and reporting; tests workflows and data accuracy; and coordinates documented issue resolution.
• Improves workflows and administrative practices, tracks recurring issues, and maintains SOPs to strengthen efficiency, accuracy, service, consistency, and team capacity.

Knowledge, SKILLS, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodation, that the essential functions of the job can be performed.

• Knowledge of federal, state, and local laws governing benefits, retirement, leave, ADA, and workers’ compensation.
• Skill in testing benefit systems, workflows, and data; documenting discrepancies; and coordinating resolution.
• Knowledge of benefit and retirement plan administration and compliance.
• Knowledge of plan design, eligibility, enrollment, claims, vendors, and leave administration.
• Knowledge of NTTA policies, practices, and procedures.
• Knowledge of effective customer service practices.
• Ability to assist employees with complex or sensitive benefits and leave matters.
• Skill in analyzing benefit data, costs, utilization, and trends to develop recommendations.
• Skill in resolving complex benefits, eligibility, billing, leave, retirement, and vendor issues.
• Skill in audits, reconciliations, and accurate benefit recordkeeping.
• Skill in communicating benefit information to employees, leaders, vendors, and stakeholders.
• Skill with HRIS and benefit systems, preferably Workday, and Microsoft Office.
• Skill in managing competing priorities, deadlines, and recurring processes with attention to detail.
• Ability to exercise sound judgment, resolve issues independently, and elevate appropriately.
• Ability to develop and follow SOPs and identify process improvements.
• Skill with computers and related security software.
• Ability to adapt to interruptions and changing priorities.
• Ability to stay current on NTTA operational, safety, and security issues.
• Ability to build effective relationships with employees, leaders, vendors, administrators, and partners.