HR Associate (Open Enrollment) Special Duty

King County; Seattle (WA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

King County seeks a Human Resource Associate SDA to support benefits, payroll and retirement operations during open enrollment. You will assist employees by phone, present enrollment sessions, troubleshoot login issues, and research benefits eligibility, while maintaining confidentiality and strong customer service.

This hybrid role requires teamwork, effective communication, and the ability to work with diverse groups.

Qualifications

• Experience in a high-volume call environment with fast pace and deadlines.
• Strong presentation skills and ability to coach on online enrollment tools.
• Working knowledge of employee benefit programs, practices, and laws.
• Ability to problem solve, analyze, and identify options.
• Ability to research, interpret, and report program information.
• Strong customer service, communication, interpersonal, and collaboration skills.
• Strong organizational, time management, project management, and planning skills.
• Ability to work with diverse backgrounds and maintain confidentiality.

Responsibilities

• Provide customer service to employees on benefits questions and explain benefits information.
• Assist employees via phone and conduct enrollment presentations with online tools; troubleshoot login issues.
• Research, troubleshoot, and resolve eligibility issues; escalate as needed.
• Participate in system testing prior to open enrollment.
• Other duties as assigned.

Skills

High-volume call experience

Presentation skills

Benefits knowledge

Problem solving

Research and reporting

Customer service

Organization & planning

Diversity & inclusion awareness

Microsoft Office 365 proficiency

Tools

Microsoft Office 365

PeopleSoft

Job description

This recruitment is open to King County employees only.

It will be used to fill a Human Resource Associate Special Duty Assignment (SDA) that is anticipated to end January 29, 2027.

The Central Employee Services Division (CESD) within King County's Department of Human Resources (DHR) seeks a Human Resource Associate in the Benefits, Payroll and Retirement Operations Section (BPROS). The successful candidate will provide customer service to employees on complex benefits issues by communicating accurate benefits information to employees and responding to general benefits inquiries. This Special Duty Assignment is needed in preparation for and during open enrollment season.

The ideal candidate will be highly team oriented, with a strong ability to provide excellent customer service to both internal and external customers. This is an exciting opportunity to work with the Benefits team and make a difference in serving our employees.

To be considered for this opportunity, you must at a minimum, demonstrate the knowledge, skill, and ability to:

• Maintain and communicate appropriate information to program participants and ensure the confidentiality of records is maintained according to established policies.
• Provide customer service to employees by interpreting, communicating, and explaining the County's benefit programs.
• Assist employees via phone and conduct benefit enrollment presentations with technical on-line tools for the benefits programs; troubleshoot PeopleSoft login issues and reset passwords during open enrollment.
• Research, troubleshoot, and resolve insurance benefit eligibility issues. Consult with other staff and many different resources for benefits policy administration.
• Escalate claims issues to BPROS staff to ensure completion and accuracy. Research discrepancies between employee, payroll, benefit provider/s, and government agencies.
• Participate in systems testing prior to open enrollment.
• Other duties as assigned.

We are looking for candidates who:

• Have experience in a high-volume call working environment that is fast paced with time-sensitive deadlines and strong customer service requirements.
• Have presentation skills and experience coaching and describing "how to" information to technically challenged employees, including experience guiding employees in the use of on-line enrollment tools.
• Have working knowledge of employee benefit programs, practices, and laws.
• Have demonstrated ability to problem solve; analyze, assess, and identify options.
• Have the ability to research, interpret, and report program information.
• Have strong customer service, communication, interpersonal, and collaboration skills, including the ability to work well independently and as part of a team.
• Have strong organizational skills, including effective time management, project management, and planning skills,
• Have the ability to work with individuals from diverse backgrounds, including sensitivity to and knowledge of various ethnic, cultural, and socio-economic groups.
• Are able to remain calm when dealing with customers, with the ability to maintain high degree of confidentiality with sensitive and personal information while demonstrating fairness, respect, and inclusiveness.
• Have an intermediate level proficiency with Microsoft Office Suite 365, to include Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Experience using internet-based software programs with demonstrated ability to quickly learn new technology tools.

Desirable Qualifications:

• Operational experience with PeopleSoft, Human Resources Management System, or other relational database systems.
• Experience guiding employees in the use of on-line enrollment tools.

Work Schedule

This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is represented by Local 117 International Brotherhood of Teamsters – Professional & Technical and Administrative Employees.

This position works a hybrid schedule of remote and onsite work, requiring work in the office at least three days a week. Hybrid work schedules are subject to change based upon operational necessity.

Onsite presence will be required during the first weeks of training and the open enrollment period of November 1-15.

Teleworking Requirement

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust.

Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Contact: [e-mail].