HR Assistant - Medical Leaves and Accommodations

Washington State University; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated HR Assistant to join their Medical Leaves and Accommodations team. In this full-time role, you will enhance the employment experience by providing exceptional customer service to employees regarding various leave programs. Your responsibilities will include managing sensitive documentation, explaining policies, and ensuring confidentiality. This position offers a supportive environment where your contributions will directly impact employee satisfaction and workplace sustainability. If you are passionate about human resources and eager to make a difference, this opportunity is perfect for you.

Benefits

Paid Sick Leave

Paid Vacation Leave

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Retirement Plan

Flexible Work Schedule

Qualifications

• 3+ years of office experience or equivalent education/experience.
• Strong communication skills and customer service experience.

Responsibilities

• Provide customer service regarding leave programs and benefits.
• Maintain accurate electronic and paper files related to leave.

Skills

Interpersonal Communication

Verbal Communication

Written Communication

Clerical Support

Customer Service

Attention to Detail

Education

Office Experience (3 years)

Human Resource Education/Experience

Tools

Microsoft Office

Job description

Online applications must be received before 11:59pm on:

April 27, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

123E-YN_CS_NPS - Human Resource Consultant Assistant 1, 123F-YN_CS_NPS - Human Resource Consultant Assistant 2

Business Title:

HR Assistant - Medical Leaves and Accommodations

Employee Type:

Classified

Position Details:

The Opportunity:

Providing solutions in an efficient and customer-focused model, Human Resource Services (HRS) strives to enhance the employment experience and satisfaction of Washington State University (WSU) faculty and staff through clear communication, outreach, engagement, and support. Enhancing workplace satisfaction and sustainability of the University, fostering a positive and engaging experience to the WSU system.

As an HR Assistant within the HRS Medical Leaves and Accommodations team, you will provide customer service to WSU employees regarding a variety of leave programs, including but not limited to: Family and other Medical Leaves, Workers’ Compensation, Long Term Disability, Reasonable Accommodation, and Shared Leave. Communicating with employees through a variety of mediums – in person, phone, and email – you will explain leave benefit rules, policies, and procedures; gather, organize, and process documentation and forms related to leave benefits; and prepare leave correspondence for employees, supervisors, and other key parties. In order to successfully fulfill your responsibilities and support WSU employees, you will review, develop, and maintain accurate electronic and paper files; produce reports; coordinate meetings; and assist with employee training sessions. Due to the sensitive nature of this work, you will be responsible for maintaining a confidential environment at all times.

This is a full-time (100% FTE), permanent position. This position is overtime eligible.

This position is located on the WSU Pullman campus in Pullman, Washington. After completing an initial training period, the selected applicant may be eligible to work remotely one day per week.

Monthly Salary:

Human Resource Consultant Assistant 1: $3,167 to $4,194 | Range 36

Human Resource Consultant Assistant 2: $3,643 to $4,865 | Range 42

Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package that includes paid sick and vacation leave; paid holidays; medical, dental, life, and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

To be considered for the HR Assistant 1 level:

• Three years of office experience, OR equivalent education/experience.

To be considered for the HR Assistant 2 level:

• Four years of office experience, including two years of experience working with medical benefit and leave benefit administration in a human resource environment. Equivalent education/experience may be considered.
• Knowledge and understanding of HIPAA, ACA, ADA, FMLA, and related Federal and State laws, guidelines, regulations, and standards applicable to an academic and/or workplace setting.

For All Applicants:

• Demonstrated effective interpersonal, verbal, and written communication skills.
• Experience providing clerical/administrative support to multiple individuals.
• Working knowledge and experience with Microsoft Office programs, including Word, Excel, and Outlook.
• Demonstrated experience providing customer service both in person and/or over the phone.
• Proven ability to perform a variety of tasks at one time, with frequent interruptions.
• Excellent attention to detail skills.

Preferred Qualifications for all applicants:

• Experience in the human resource functions such as disability services, leave and benefits, recruitment, classification/compensation, or employee/labor relations.
• Demonstrated ability to address customer inquiries in sensitive and emotionally charged situations, demonstrating empathy, patience, and professionalism.
• Experience working with medical records and/or confidential documents.
• Experience presenting group orientations and/or trainings.

Additional Information:

About Human Resource Services - hrs.wsu.edu

Human Resource Services is committed to providing efficient and effective human resource management to the OneWSU system. Working collaboratively, Human Resource Services provides expertise and best practices in all areas of human resource management including recruitment, retention, employee relations, learning and organizational professional development, compensation, benefits management, labor relations, disability services, records administration, and employee recognition. Human Resource Services assists those who serve the students of the OneWSU system.

Department Name: Human Resource Services
Location: Pullman, WA

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume

2) Cover Letter

External candidates, upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Applicants are required to include contact information for professional references within the application.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/