HR Assistant - Fully Remote

Aston Carter; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading eCommerce company is hiring HR Call Center Assistants for a fully remote position based in Seattle. Responsibilities include resolving inquiries related to Disability, Leave, and Accommodations. Ideal candidates should have customer service experience and be detail-oriented. The role offers a pay of $21.00/hr and various benefits including medical, dental, and a 401(k) plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• 2-5+ years’ experience in contact center, customer service, or human resources.
• Detail oriented with the ability to analyze and manage multiple priorities.
• Flexibility to support a 24x7 operations.

Responsibilities

• Resolve DLS inquiries via phone, chats, and emails.
• Manage and communicate about leave and accommodation requests.
• Build customer trust through personalized conversations.

Skills

Customer service

Critical thinking

Empathy

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

Overview

A LEADING ECOMMERCE COMPANY (HEADQUARTERED IN SEATTLE, WA) IS HIRING MULTIPLE HR CALL CENTER ASSISTANTS! THIS POSITION IS 100% REMOTE AND CANDIDATES MUST BE 100% OPEN TO ANY SHIFT OR SCHEDULE.

JOB DESCRIPTION: The HR professional is dedicated to servicing the Disability, Leave, and Accommodation space, interacting with internal employees in a way that builds trust by providing accurate information and resolving issues. This role will require you to use critical thinking and fact-finding skills to manage the leave and/or accommodation process from intake to case management support.

During training and nesting, being on camera is expected as part of the remote work environment.

Responsibilities

• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Receive and resolve DLS inquiries primarily via phone, chats, and emails from employee contact channels.
• Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including case intake, general policy questions, documentation, next steps and requirements to expedite the process.
• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures; escalate when unresolved.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
• Respond to employees’ issues that may arise during the leave event and ensure proper communication and documentation, even when information is limited.
• Use good judgment and critical thinking to balance process adherence with the employee’s needs to analyze and decide on disability, leave and accommodations requests.
• Collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
• Demonstrate empathy skills and experience in dealing with customers.
• Adapt to changing workloads and manage customer contacts in a fast-paced environment.
• Manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Be detail oriented with the ability to analyze, problem solve, organize and manage multiple priorities.

Qualifications

• 2-5+ years’ experience in contact center, customer service, human resources or equivalent experience.
• Proven ability using Microsoft Office skills and other computer or internet-based programs.
• Schedule flexibility to support a 24x7 operations.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

Preferred Qualifications

• 5+ years’ experience in contact center, customer service, human resources or equivalent experience.
• Basic US legislation Leave of Absence and Accommodations knowledge.
• 1 year of Leave and/or Accommodations experience, including case management systems, reviewing cases for eligibility, determining applicable benefits, and executing a case management plan.
• Knowledge of US federal and state leave and disability laws.
• Previous HR experience.
• Bachelor’s degree or advanced degree in a related field (e.g., Human Resources, Business Administration, Organization Development).
• Experience in providing consultation and guidance on HR, benefits, or complex employee matters.
• Proven ability using Microsoft Office skills and other computer or internet-based programs.
• Empathy and customer-focused communication skills.

Work Environment

This position is 100% remote, requiring candidates to have a dedicated workspace at home.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 29, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.