HR Assistant - Fully Remote

Remote Jobs; Idaho City (ID); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading remote employment organization is seeking an HR Support Specialist to manage employee inquiries related to Leave and Accommodations. The ideal candidate will have 2-5+ years of experience in customer service or HR and strong problem-solving skills. This position offers a salary of up to $21.00/hr and a comprehensive benefits package, all while allowing for a fully remote work environment.

Benefits

Comprehensive benefits package including medical, dental, and vision coverage

401(k) retirement plan

Flexible work environment

Qualifications

• 2-5+ years' experience in contact center, customer service, or human resources.
• Proven ability to manage confidential employee information.
• Detail-oriented with strong analytical, problem-solving, and organizational skills.

Responsibilities

• Resolve inquiries with a high degree of problem-solving and customer focus.
• Serve as the first point of contact for Leave, Disability, and Accommodation-related inquiries.
• Collaborate with partner teams to resolve cross-functional issues.

Skills

Customer service

Problem-solving

Analytical skills

Organizational skills

Proficiency in Microsoft Office

Education

Bachelor's degree or advanced college education in a related field

Job description

Overview

Employer Industry: Ecommerce

Why consider this job opportunity

• Salary up to $21.00/hr
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Fully remote position offering flexibility in work environment
• Opportunity to work in a fast-paced and dynamic setting with a focus on employee support
• Chance to build trust and make a positive impact on employees\' lives through effective case management

What to Expect (Job Responsibilities)

• Take ownership of employee contacts and resolve inquiries with a high degree of problem-solving and customer focus
• Serve as the first point of contact for Leave, Disability, and Accommodation-related inquiries
• Build customer trust through empathetic and personalized conversations, adjusting case management plans as needed
• Utilize critical thinking to balance process adherence with employee needs in disability and leave requests
• Collaborate with partner teams to resolve cross-functional issues and improve policies

What is Required (Qualifications)

• 2-5+ years\' experience in contact center, customer service, human resources, or equivalent experience
• Proven ability to manage confidential and sensitive employee information while adhering to data privacy standards
• Detail-oriented with strong analytical, problem-solving, and organizational skills
• Schedule flexibility to support a 24x7 operation
• Proficient in Microsoft Office and other computer-based programs

How to Stand Out (Preferred Qualifications)

• 5+ years\' experience in contact center, customer service, human resources, or equivalent experience
• Basic knowledge of US legislation regarding Leave of Absence and Accommodations
• 1 year of experience in Leave and/or Accommodations management
• Knowledge of US federal and state leave and disability laws
• Bachelor\'s degree or advanced college education in a related field, such as Human Resources or Business Administration

#Ecommerce #HRSupport #RemoteWork #CustomerService #CareerOpportunity #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."