HR Assistant - Benefits Administration

Diocese of St. Augustine; Jacksonville (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

The Diocese of St. Augustine is seeking a Human Resources Assistant – Benefits Administration in Jacksonville, FL. This full-time role will support benefits administration processes and provide exceptional customer service to clergy and employees.

Applicants must be practicing Catholics, possess a high school diploma, and exhibit strong attention to detail and Microsoft Office proficiency. The position starts at $18.00/hr with a commitment to confidentiality and compliance.

Qualifications

• Must be a practicing Catholic in good standing.
• Willingness to learn employment laws.
• Ability to handle sensitive personal health information.

Responsibilities

• Provide administrative support for benefits enrollment processes.
• Respond to inquiries professionally and accurately.
• Assist with data entry and record maintenance.

Skills

Customer service skills

Attention to detail

Microsoft Office proficiency

Education

High School diploma or GED

Job description

You may be uniquely called to mission-focused work to glorify the Lord by your life. You have talents to offer the Church, where you are loved simply for being you. What better way to glorify God than to use those gifts in supporting His Church? We are ministers, educators, creators, and servant leaders. It takes many types of people to accomplish our work through community, discipleship, excellence, hope, and service. We welcome and encourage you to apply to one or more of our open positions and appreciate your desire to help us spread the Gospel.

This brief summary provides essential details about the role and responsibilities for the HR Assistant – Benefits Administration position.

Position: Human Resources Assistant – Benefits Administration

Location: Catholic Center - Jacksonville, FL

Job Id: 3546

# of Openings: 1

Reports to: Benefits Manager

Effective: July 1, 2026

Full-time: 37.5 Hours/week

Grade: 103

Starting Pay: $18.00/hr

FLSA Status: Non-exempt

Remote: This is not a remote position.

General Summary

The Human Resources Assistant provides administrative and customer service support with a primary focus on benefits administration. This role supports employees, clergy, and diocesan entities by assisting with benefits processes, responding to inquiries, and maintaining accurate records while ensuring confidentiality and compliance.

Essential Duties and Responsibilities

1. Provide administrative support for benefits enrollment processes and ongoing benefits administration.
2. Respond promptly to inquiries from lay employees, clergy, and local benefits administrators, delivering accurate and professional customer service.
3. Manage the benefits email inbox by monitoring incoming messages, responding to inquiries in a timely and professional manner, and routing messages as appropriate.
4. Support projects and assignments from the Benefits Manager or Director of Human Resources, including providing status updates and estimated completion timelines.
5. Assist with data entry and record maintenance within benefits administration systems and Human Capital Management (HCM) systems (e.g., payroll, time and attendance, applicant tracking, performance management, and retirement systems).
6. Assist with the administration of the Family and Medical Leave Act (FMLA).
7. Coordinate logistics for training sessions, workshops, and meetings, including scheduling, room setup, materials preparation, and catering arrangements.
8. Screen and route incoming telephone calls, voicemails, and emails; provide direct assistance within the scope of responsibility while maintaining professionalism, discretion, and confidentiality.
9. Receive and distribute incoming mail and ensure timely processing of outgoing correspondence and departmental mailings.
10. Provide support for Senior Priest Care initiatives as directed.
11. Perform other duties as assigned by the Benefits Manager or Director of Human Resources.

Knowledge, Skills, and Abilities

• Must be a practicing Catholic in good standing and a registered member of a Catholic parish faith community. Must respect, promote, accommodate, and not conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic Church.
• High School diploma or General Educational Development (GED).
• Willingness to learn and comprehend employment laws through internal/external training workshops.
• Ability to comprehend multiple benefits administrative systems, including an HCM system, payroll, time-and-attendance, performance management, and retirement systems.
• Exceptional customer service skills, responding to inquiries quickly, accurately, and professionally.
• Meticulous attention to detail and ability to manage multiple tasks in a timely manner.
• Strong desire to learn and commitment to staying informed about HR techniques, philosophies, trends, and changes in employment laws.
• Knowledge of and compliance with the Health Insurance Portability and Accountability Act (HIPAA) in protecting sensitive personal health information.
• Basic proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Excellent active listening skills and ability to capture critical information and ask probing questions while maintaining confidentiality.
• Organizational and prioritization skills, proactive initiative, problem‑solving, follow‑through, and multitasking.
• Flexibility, ability to work in a fast‑paced, time‑critical environment independently.
• Must successfully pass the required criminal background check prior to employment and maintain clearance throughout employment with the Diocese of St. Augustine.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, vendors, employees, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to occasionally travel and drive one's own vehicle to various diocesan locations.
The noise level in the work environment is usually moderate.