HR ANALYST SUPPORT SYSTEMS

Home Depot; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer is seeking a Support Systems Analyst to provide maintenance support for HR systems such as Workday. Responsibilities include tracking incidents, providing user support, and maintaining knowledge of the applications. Candidates must have a Bachelor's degree and at least one year of related experience. This position requires legal work eligibility in the U.S. and offers opportunities for collaboration in a dynamic environment.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 1 year of relevant work experience.

Responsibilities

• Track and document reported incidents.
• Provide general user support within Workday.
• Maintain knowledge of applications supported.

Skills

Collaboration

Effective Communication

Customer Focus

Interpersonal Skills

Tech Savvy

Education

Bachelor's degree in relevant field

Tools

Microsoft Office Suite

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Overview

The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.

Responsibilities

• Track and Document Reported Incidents (50%)
• Maintain a good working knowledge of the applications supported including purpose, capabilities, limitations and use within the business.
• Provide General User Support Within Workday (50%)
• Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels).
• Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.

Direct Manager/Direct Reports

• This position reports to the Manager, HR Production Support.
• This position has 0 direct reports.

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• No additional education

Minimum Years of Work Experience

• 1

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Interpersonal Savvy - Relating openly and comfortable with diverse groups of people
• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.