HR Advisor - Amarillo, TX

Tyson Foods; Springdale (AR); On-site; Full time

Job summary

An established industry player is seeking an HR Advisor to provide essential support for HR systems and processes. This role involves handling user inquiries, assisting with data entry, and ensuring efficient communication within the People Operations team. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will help enhance HR operations and support team members effectively. If you are passionate about HR and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 2+ years in customer support and data entry experience required.
• Intermediate skills in Excel, Word, and PowerPoint are essential.

Responsibilities

• Provide process support for HR systems and handle user support cases.
• Assist with data entry and review related to HR processes.

Skills

Customer Service

Analytical Skills

Communication Skills

Detail-oriented

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Service Now

Job description

HR Advisor - Amarillo, TX

Job Details:

2nd shift hours: 2:30pm - 11pm

Summary:
The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests. This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership.

Essential Duties and Responsibilities:
Support – 100%
Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support). Review and update of key business processes and general master data components. Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements:
Education:
Bachelors degree or equivalent combination of education and experience.
Experience:
2+ years relevant customer support role and past data entry experience.
Computer Skills:
Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and PowerPoint. Understanding of HR systems and processes is a plus.
Communication Skills:
Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.
Special Skills:
Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.

Supervisory: No.
Travel: No travel.

Relocation Assistance Eligible: No.

Work Shift: 2ND SHIFT (United States of America)

Pay Range/Rate: $15.38 - $28.85

Incentives:
Annual Incentive Plan: No
Long-Term Incentive Plan: No
Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.

Tyson is an Equal Opportunity/Affirmative Action Employer.