HR Advisor - 2nd Shift - Omaha Plant

Tyson Foods, Inc.; Springdale (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Tyson Foods, Inc. in Omaha is seeking an HR Systems Support Specialist to provide process and transactional support for HR systems, including case resolution via Service Now, chat and phone support. The role is onsite at the Omaha plant with a 2nd shift schedule.

You will handle high volumes of data entry related to hires, terminations, salary adjustments, and other confidential items, monitor HR inboxes, and escalate to COE, HR Partners or leadership as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a relevant customer support role and past data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint; HR systems knowledge is a plus.
• Excellent written and verbal communication; able to interact with a broad range of end users.
• Strong customer service, analytical and troubleshooting skills; detail-oriented and collaborative.

Responsibilities

• Provide basic navigation support for routine correspondence following established procedures.
• Review and update key business processes and master data components.
• Collaborate with People Operations to meet service level agreements and KPIs.

Skills

Customer support

Data entry

Communication

Teamwork

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Job Details

MUST SIT ONSITE AT OMAHA PLANT NO REMOTE HOURS: 1:00PM - 11:30PM The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests. This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or escalateto the appropriate team, including COE, HR Strategic Partners, or Leadership.

Essential Duties and Responsibilities

• Support - 100%
• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No
• Travel: No travel
• Relocation Assistance Eligible: No
• Work Shift: 2ND SHIFT (United States of America)
• Pay Range/Rate: Incentives:Annual Incentive Plan: No Long-Term Incentive Plan: No

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package. Tyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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