HQ Product Install Supervisor (BBP Division)

KLA-Belgium; Milpitas (CA); On-site; USD 96,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Life insurance

401(k) match

ESPP

Tuition reimbursement

Career development

Wellness program

Paid time off

Job summary

KLA in Milpitas, CA is hiring a Product Installation Supervisor to lead installations of our Product Portfolio worldwide. You will manage installation engineers, ensure on-time deployments, and drive continuous improvement to meet production objectives.

The role requires strong project management and cross-functional collaboration, with periodic travel. Base pay and benefits reflect senior field-operations leadership at KLA.

Qualifications

• Associates Degree or 5 years of related experience.
• Experience with servicing or manufacturing equipment.
• Excellent communication skills.
• Excellent organizational skills to pull a large amount data together and drive actions from this data.
• Must be able to travel domestic and internationally at least 15%.

Responsibilities

• Coordinating with our field teams on scheduling and site preparation.
• Scheduling and deploying Installation engineers globally and coordinating assets across service.
• Managing the products from shipment to assure timely warranty start, and customer satisfaction.
• This position drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations.
• Assures operational quality of systems.
• Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility.

Skills

Org & PM knowledge

Cross-functional leadership

Customer focus

Ambiguity management

Scheduling management

Analytical skills

Creative problem solving

MS Office

Semiconductor knowledge

Interpersonal skills

Pressure tolerance

Education

Associate degree

Equipment servicing experience

Communication skills

Strong organizational skills

Travel eligible (≥15%)

BS degree (preferred)

Project management

Semiconductor fab experience

Tools

MS Office

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Product Installation Supervisor role is high profile and exciting opportunity for an adventurous soul! In this position, you will lead Installations of our cutting-edge Product Portfolio at our Customer Locations Worldwide. You will directly and indirectly leads a team of Installation Engineers with the primary objective of enriching the customer experience through high quality and efficient on-time installations and upgrades to meet their production objectives. The KLA Installations Organization strives to be a highly valued, trusted partner with our customers through continuous improvement.

Responsibilities

• Coordinating with our field teams on scheduling and site preparation.
• Scheduling and deploying Installation engineers globally and coordinating assets across service.
• Managing the products from shipment to assure timely warranty start, and customer satisfaction.
• This position drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations.
• Assures operational quality of systems.
• Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility.

Knowledge and Skills

• Organizational and Program Management knowledge
• Cross functional team management- managing within a matrix organization
• Customer Focus - understanding customer needs
• Ability to manage ambiguity
• Scheduling and Resource and asset management skills
• Analytical skills
• Ability to understand and tackle complex problems with creative solutions
• Proficient with the MS Office suite of applications
• Semiconductor industry process knowledge required to take the KLA class for Introduction to semiconductor processes
• Good interpersonal/communication skills
• Ability to work under pressure and stringent timelines

Minimum Qualifications

• Associates Degree or 5 years of related experience.
• Experience with servicing or manufacturing equipment.
• Excellent communication skills.
• Excellent organizational skills to be able to pull a large amount data together and drive actions from this data.
• Must be able to travel domestic and internationally at least 15%.

Preferred Qualifications

• Bachelor of Science Degree
• Project management experience.
• Experience servicing semiconductor capital equipment.
• Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage)

Base Pay Range: $95,600.00 - $162,500.00 Annually

Primary Location: USA-CA-Milpitas-KLA

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

KLA is proud to be an Equal Opportunity Employer.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation.