HQ – Library IQ – Solution Specialist- REMOTE

Lsslibraries; Rockville (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in library analytics is seeking a Solutions Specialist to enhance product delivery and customer engagement. This remote role involves product demonstrations, implementation project leadership, and collaboration with sales teams to drive impact across various library operations.

Benefits

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Qualifications

• 3+ years of support experience in the library tech industry.
• Demonstrated technical experience with library platforms and systems.

Responsibilities

• Conduct product demonstrations and provide pre-sales support.
• Lead implementation projects while collaborating with customers.
• Work with sales to create and implement effective strategies.

Skills

Problem Solving

Client Service Orientation

Communication

Time Management

Education

MLS or MLIS

Job description

All Jobs > HQ - Library IQ - Solution Specialist- REMOTE

HQ - Library IQ - Solution Specialist- REMOTE
Rockville • HQ - LIbraryIQ

Full-time

Description

The LibraryIQ Solutions Specialist will play a key role in product demonstration and delivery while working with a close-knit team on cutting edge technology, which is transforming the way libraries use data to improve operations. LibraryIQ is seeking a Solutions Specialist to join their team to support the growing demand for the platform. In addition to supporting pre and post sales efforts, the LibraryIQ Solutions Specialist will have the opportunity to share knowledge and ideas with a vast network of peers, prospects and customers for problem solving and brainstorming, with a focus on best practices and innovation.

LibraryIQ was built by librarians for librarians and is one of the most comprehensive analytics and operational efficiency platforms in the market today. We are honored to be recognized as an MLA Platinum Award recipient for 2025 . In just a few short years, we have been fortunate to implement our technology at over 2,000 libraries including several consortiums, public libraries and federal government clients.

Responsibilities

• Work with the sales team to help research prospective customers
• Work collaboratively with the sales team to create and implement effective sales strategies
• Provide support to the sales team in the form of product demonstrations and pre-sales support to prospects
• Develop in-depth knowledge of LibraryIQ platform
• Lead implementation projects by working collaboratively with the customer and internal support to successfully on-board customers
• Attend conferences and trade shows to promote LibraryIQ
• Provide regular updates to managers and stakeholders on the status of pre and post sales activities and projects
• Other duties as assigned

Requirements

• MLS or MLIS
• 3+ years of support experience, preferably in the library tech industry
• Strong interpersonal, communication and written/verbal skills, including the ability to explain and train “non-technical” individuals in the effective use of all relevant systems.
• Self-motivated, organized, efficient, and productive with excellent time management skills.
• A creative problem solver who is able to prioritize multiple tasks and deadlines
• 1-2 years of demonstrated technical experience using library platforms and systems, such as Integrated Library Systems (ILS), discovery systems, and library specific software.
• Ability to work collaboratively with a team
• Strong client service orientation
• Willingness to travel as needed
• Knowledge of library industry trends and best practices
• Location Limitations - Please note at this time, we are only accepting applications from candidates based in the following states:
  AZ,CA,DC,FL,GA,IL,IN,KS,KY,MA,MD,ME,MI,MN,MO,NC,NM,OK,SC,TN,TX,UT,VA,WI
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)