HPC Service Delivery Lead for AI Compute

The Massachusetts Green High Performance Computing Center Inc; Holyoke, Northern (MA, KY); Hybrid; USD 145,000 - 196,000; Full time

Job summary

The Massachusetts Green High Performance Computing Center Inc is seeking an experienced Service Delivery Manager to oversee the operational management and continuous improvement of the AICR. This role coordinates compute and data services to a diverse user base, partnering with AI Hub staff and stakeholders to ensure reliable, secure delivery.

You will lead service management, monitor performance, manage vendors, and collaborate with stakeholders to align technical solutions with organizational

Qualifications

• Bachelor’s degree in CS/Engineering/IT or equivalent.
• Minimum 7 years relevant experience in service delivery.
• Experience managing IT infrastructure or HPC clusters.
• Strong leadership and stakeholder communication.
• Knowledge of HPC cluster management, job scheduling, performance tuning.

Responsibilities

• Oversee end-to-end service delivery of the HPC cluster.
• Serve as primary liaison with AICR stakeholders and communicate performance.
• Lead resolution of service disruptions and incidents.
• Analyze delivery performance and drive process improvements.
• Plan capacity and allocate resources for growth.
• Assist with budgeting and cost forecasting.
• Manage external vendors and SLAs.
• Identify risks and implement mitigation strategies.
• Perform other duties as required.

Skills

HPC technologies

Leadership

Service management

Communication

Problem solving

Vendor management

GPU HPC experience

Education

Bachelor’s degree in CS/Engineering/IT or equivalent experience

Tools

Nagios

Prometheus

Zabbix

AWS

Azure

Google Cloud

Job description

The Massachusetts Green High Performance Computing Center Inc is seeking an experienced Service Delivery Manager to oversee the operational management and continuous improvement of the AICR. This role coordinates compute and data services to a diverse user base, partnering with AI Hub staff and stakeholders to ensure reliable, secure delivery.

You will lead service management, monitor performance, manage vendors, and collaborate with stakeholders to align technical solutions with organizational