HPC/AI Systems Service Process Improvement Engineer Intern

Hewlett Packard Enterprise Company; Springfield (MA); On-site; USD 48,000 - 56,000; Part time

Benefits offered by this job

Health & Wellbeing

Professional Development

Job summary

Hewlett Packard Enterprise Company is seeking an HPC/AI Systems Service Process Improvement Engineer Intern. The role is onsite at a partner/customer site, with responsibilities spanning CI process development, site alignment, and hands-on hardware activities.

Eligible students are pursuing a Bachelor's in a technical field, with familiarity in AI tools (CoPilot and GitHub) for process automation. You will collaborate with the Americas Tech Advisor and teammates to drive project tasks and learn

Qualifications

• Pursuing a Bachelor's degree in a technical field.
• Familiarity with AI tools (CoPilot and GitHub) for process automation.

Responsibilities

• Work with Site Team and ATA to review and implement CI processes (Case Mgmt, Site Process Alignment, Documented Processes, Process Gaps, Contracts, Revenue, KPIs).
• Collaborate with team members via in-person, phone, email, Teams and Slack.
• Assist with hands-on hardware and system installation activities when needed.
• Review tickets for hardware actions and document actions taken.
• Interact with ticket system to pass tickets to next steps.
• Complete training on compute hardware, network, and storage components.
• Read system docs/diagrams to identify components.
• Operate and maintain hand tools and low-power tools on site.
• Lift/move parts up to 50 lbs solo, 75 lbs with assistance.

Skills

High-tech HPC interest

Communication skills

Problem-solving

Time management

Collaborative mindset

Education

Bachelor's degree (Industrial/Manufacturing/related)

Tools

CoPilot

GitHub

Job description

HPC/AI Systems Service Process Improvement Engineer Intern

This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition

Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor's, Master's, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands‑on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program‑related opportunities.

Responsibilities

• Work closely with Site Team and ATA (Americas Tech Advisor) to review and execute CI (Continuous Improvement) process creation and modification in the following areas:
  • Case Mgmt
  • Site Process Alignment
  • Documented Processes
  • Process Gaps
  • Contracts
  • Revenue
  • KPIs/Metrics
• Collaborate with team members using face‑to‑face, phone, and online communication including email, Teams, and Slack
• Occasionally assist with hands‑on hardware and system installation activities when needed
• Review tickets for hardware actions needed and claim for action
• Interact with ticket system to document actions taken and pass ticket to next step
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Operate hand tools and low‑power tools (e.g. battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator's license required)
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable
• Support senior team members on assigned technical projects as determined by the business unit.
• Help identify and troubleshoot technical issues, providing support and suggesting solutions.
• Participate in team activities by attending team meetings, learn about project methodologies, and collaborate effectively with colleagues.
• Actively engage in learning about new technologies and methodologies relevant to work.
• Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.

Education & Experience

• Currently pursuing a Bachelor's degree in Industrial, Manufacturing, or a related technical field.
• Familiarity with utilization of AI (CoPilot and GitHub) for process automation

Knowledge & Skills

• Strong interest in high‑tech HPC and a passion for learning.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and analytical skills.
• Time management skills and working with strict deadlines.
• A collaborative, solution‑focused mindset, and overall sense of urgency.

Impact/Scope

• University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full‑time students to work as part‑time interns during the school year in some countries.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Job

Administration

Job Level

N/A

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Hourly Salary USD 35.00 - 41.00 in Illinois

The listed salary range reflects base salary. Variable incentives may also be offered.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.