HPC/AI Systems Service Process Improvement Engineer Intern

Hewlett Packard Enterprise Development LP; Northern (KY); Hybrid; USD 22,000 - 40,000; Full time

Job summary

Hewlett Packard Enterprise invites students and recent graduates to join the HPC/AI Systems Service team as a Process Improvement Engineer Intern. This onsite role supports CI process creation and modification, site process alignment, and documentation, while collaborating with the Americas Tech Advisor and team members through various communication channels.

You will participate in hands-on hardware tasks, review relevant tickets, and gain exposure to compute hardware, networks, and storage

Qualifications

• Currently pursuing a Bachelor’s degree in Industrial, Manufacturing, or a related technical field.
• Familiarity with AI tools for process automation (e.g., Copilot, GitHub) is a plus.

Responsibilities

• Review and execute CI process creation and modification in case management, site process alignment, and documents.
• Collaborate with team via face-to-face, phone, and online communication (email, Teams, Slack).
• Assist with hands-on hardware and system installation activities when needed.
• Review tickets for hardware actions and document/pass on actions.
• Read system documentation and diagrams to identify components within the system.
• Support senior team members on technical projects and learn new technologies.

Skills

HPC

Process improvement

Communication

Problem solving

Time management

Team collaboration

Education

Bachelor’s degree in Industrial/Manufacturing or related field

Job description

## HPC/AI Systems Service Process Improvement Engineer InternApply: All, Illinois, United States of America: Full time: Posted Today: 1213402HPC/AI Systems Service Process Improvement Engineer InternThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.**Who We Are:**Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.**Job Description:*****Job Family Definition:***Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor’s, Master’s, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities. ***Responsibilities:**** Work closely with Site Team and ATA (Americas Tech Advisor) to review and execute CI (Continuous Improvement) process creation and modification in the following areas:* + Case Mgmt + Site Process Alignment + Documented Processes + Process Gaps + Contracts + Revenue + KPIs/Metrics* Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack* Occasionally assist with hands-on hardware and system installation activities when needed* Review tickets for hardware actions needed and claim for action* Interact with ticket system to document actions taken and pass ticket to next step* Complete training on specialized compute hardware, network, and storage components* Read system documentation and diagrams to identify specified components within system* Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack* Operate hand tools and low-power tools (e.g. battery power screwdriver)* Select proper tools and maintain tools in organized way on site* Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person* Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)* Occasionally assist with system installation activities* Interface with parts inventory manager if applicable* Support senior team members on assigned technical projects as determined by the business unit.* Help identify and troubleshoot technical issues, providing support and suggesting solutions.* Participate in team activities by attending team meetings, learn about project methodologies, and collaborate effectively with colleagues.* Actively engage in learning about new technologies and methodologies relevant to work.* Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner. ***Education & Experience:**** Currently pursuing a Bachelor's degree in Industrial, Manufacturing, or a related technical field.* Familiarity with utilization of AI (CoPilot and GitHub) for process automation ***Knowledge & Skills:**** Strong interest in high-tech HPC and a passion for learning.* Excellent communication and interpersonal skills.* Strong problem-solving and analytical skills.* Time management skills and working with strict deadlines.* A collaborative, solution-focused mindset, and overall sense of urgency. ***Impact/Scope:**** University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.