HP Indigo Field Service Tech

Hewlett Packard Co.; Ohio; Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Paid time off

Descripción de la vacante

HP Indigo Field Service Technician in Ohio provides direct post-sales technical support to end users and authorized service providers, addressing hardware and software issues both on-site and remotely. You will use proactive monitoring to prevent problems and improve customer satisfaction.

Responsibilities include documenting work orders and inventory, collaborating across teams to standardize global processes, and ensuring data confidentiality while delivering high-quality service with minimal

Formación

• High School Diploma or GED or equivalent work experience.
• Typically 4–6 years of related work experience, preferably with HP products in customer base, account management, or on-site support.

Responsabilidades

• Provide direct post-sales technical support for end users and authorized service providers.
• Lead on-site and remote issue resolution across hardware and software platforms.
• Utilize proactive monitoring to prevent problems and enhance customer experience.
• Maintain accurate documentation on work orders, software, inventory, and processes.
• Collaborate with teams to improve operations and standardize processes globally.

Conocimientos

Field service

Customer support

On-site service

Troubleshooting

Preventive maintenance

Electrical engineering

Educación

High school diploma

Descripción del empleo

## HP Indigo Field Service TechApply: All Cities, Ohio, United States of America: Full time: Posted Yesterday: 3169173HP Indigo Field Service Tech**Description -**This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. • Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. • Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems. • Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms. • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. • Completes process-oriented assignments, shares technical information, and supports department-level operational plans. • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. **Education & Experience Recommended** • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Preferred Certifications** NA **Knowledge & Skills** • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process. **Complexity** Works on assignments that are moderately complex in nature and require intermediate problem resolution.**Salary** The pay range for this position is **$24** to **$34** USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including;* 4-12 weeks fully paid parental leave based on tenure* 13 paid holidays* 15 days paid time off (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Disclaimer** This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Services**Schedule -**Full time**Shift -**No shift premium (United States of America)**Travel -**75%**Relocation -**No**Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal\"