Howden Middle Market - Account Executive

3416US00 Howden US Services LLC; South Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Flexible PTO

Life and Disability

Job summary

Howden is seeking an experienced Account Executive to join our U.S. team in South Carolina. The role focuses on managing client relationships, understanding client needs, and coordinating insurance and risk management solutions across P&C and Health & Benefits as appropriate.

You will work with Producers, brokers, account management colleagues, carriers, and internal partners to deliver exceptional client service, support retention, and drive account growth.

Qualifications

• Experience in commercial insurance, employee benefits, or related fields.
• Proven track record in managing client relationships.
• Strong knowledge of P&C and/or health & benefits products.

Responsibilities

• Manage relationships with a portfolio of clients and serve as primary contact.
• Understand clients' business, exposures, objectives, and benefits needs.
• Collaborate with Producers to retain clients and grow accounts.
• Coordinate renewals, gather exposure information, and set timelines.
• Work with broking and carrier partners to design solutions.
• Lead client meetings and renewal presentations.

Skills

Commercial insurance

Employee Benefits

Account management

Client relationships

Communication

Organization

Education

Insurance license(s)

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden. Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

About the Role

Howden is seeking an experienced Account Executive to join our growing U.S. business in South Carolina. The Account Executive will serve as a key point of contact for clients, responsible for managing relationships, understanding client needs, and coordinating the delivery of insurance and risk management solutions. Depending on experience and specialization, this role may support Property & Casualty (P&C), Health & Benefits (H&B), or a combination of solutions. The successful candidate will bring strong client management skills, insurance expertise, and the ability to work collaboratively with Producers, brokers, account management colleagues, carriers, and other internal partners to deliver exceptional client service.

Key Responsibilities

• Manage and develop relationships with a portfolio of clients, serving as a primary point of contact for insurance and risk management needs
• Develop a thorough understanding of clients’ businesses, operations, exposures, objectives, and evolving insurance or employee benefits needs
• Partner closely with Producers to support client retention, relationship development, and account growth
• Coordinate the renewal process, including development of renewal strategies, collection and review of exposure information, and communication of timelines and deliverables
• Work collaboratively with broking and carrier partners to develop appropriate insurance or benefits solutions for clients
• Review coverage, program structures, proposals, and other client materials for accuracy and alignment with client objectives
• Lead or participate in client meetings, renewal presentations, stewardship discussions, and other relationship management activities
• Identify opportunities to expand existing relationships by introducing additional Howden capabilities, products, and solutions where appropriate
• Coordinate with internal account management, broking, claims, analytics, and specialty teams to ensure timely and effective delivery of client services
• Assist clients with policy, coverage, claims, billing, and other account-related questions, coordinating with appropriate internal resources as needed
• Maintain accurate and timely client and account documentation
• Stay informed of insurance market conditions, carrier developments, industry trends, emerging risks, and regulatory developments relevant to clients
• Support the onboarding and implementation of new client relationships
• Conduct business in accordance with applicable regulatory requirements and Howden policies and procedures

Qualifications

• Experience in commercial insurance, employee benefits, insurance brokerage, account management, or a related field
• Demonstrated experience managing client relationships and delivering a high level of client service
• Strong knowledge of Property & Casualty insurance and/or Health & Benefits products and solutions
• Ability to understand client needs and translate them into practical insurance or benefits strategies
• Strong communication, presentation, negotiation, and relationship-building skills
• Ability to collaborate effectively with Producers, brokers, account management colleagues, carriers, and other internal and external partners
• Strong organizational and project management skills with the ability to manage multiple clients, renewals, and priorities simultaneously
• Strong attention to detail and commitment to accuracy
• Ability to work independently while contributing effectively within a collaborative team environment
• Appropriate insurance license(s), or ability to obtain required licensing, based on area of specialization and applicable requirements

Compensation and Benefits

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• 401(k) retirement plan
• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. *Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.