Houston - Shift Supervisor

Alto; Georgia; On-site; USD 42,000 - 65,000; Full time

Job summary

Alto is seeking a Shift Supervisor to oversee daily operations for drivers, dispatchers, and service agents in a fast-paced ride-hailing environment. You will assign vehicles, coach staff, and monitor safety, service quality, and efficiency across the team.

The role emphasizes attendance management, vendor coordination for maintenance, and supervising fleet cleaning to ensure top vehicle readiness and customer satisfaction in a dynamic metropolitan area.

Qualifications

• Proven experience in a leadership or supervisory role.
• Strong organizational and decision-making skills.
• Ability to analyze metrics and make data-driven operational adjustments.
• Excellent communication skills for coaching and team management.
• Knowledge of fleet maintenance and vendor coordination is a plus.
• Familiarity with the Houston area and flexible availability.

Responsibilities

• Vehicle Assignments: Assign vehicles to drivers based on needs and optimize usage.
• Driver Coaching: Train drivers to improve safety and customer service.
• Performance Management: Monitor attendance and address infractions.
• Demand Management: Analyze vehicle occupancy and adjust fleet size to meet demand.
• Fleet Maintenance Oversight: Coordinate maintenance with external vendors.
• Fleet Cleaning Supervision: Oversee cleaning and prep of the vehicle fleet.

Skills

Leadership experience

Operational planning

Communication skills

Data analysis

Fleet coordination

Job description

Address 3700 North McCarty, Houston, TX, 77029, US

Description

Shift Supervisor - Alto Operations

We’re looking for an experienced and driven Shift Supervisor to oversee daily operations for our team of drivers, dispatchers, and service agents. This role focuses on assigning vehicles, coaching drivers, and ensuring smooth operations while maintaining high performance standards for safety, customer service, and team efficiency.

The Shift Supervisor will also be responsible for managing attendance, overseeing vehicle maintenance with external vendors, and supervising the team responsible for fleet cleaning. By monitoring key metrics and adjusting operations to meet demand, you’ll play a vital role in delivering excellent service to our customers.

Key Responsibilities

Vehicle Assignments: Assign vehicles to drivers based on operational needs and ensure optimal utilization.

Driver Coaching: Train and guide drivers to improve safety practices and provide excellent customer service.

Performance Management: Monitor driver attendance and address infractions related to attendance, conduct, or performance.

Demand Management: Analyze vehicle occupancy metrics and adjust the number of vehicles on the road to meet customer demand.

Fleet Maintenance Oversight: Coordinate maintenance with external vendors and ensure vehicles are in top condition.

Fleet Cleaning Supervision: Oversee the team responsible for cleaning and preparing the vehicle fleet.

What We’re Looking For

Proven experience in a leadership or supervisory role.

Strong organizational and decision-making skills.

Ability to analyze metrics and make data-driven operational adjustments.

Excellent communication skills for coaching and team management.

Knowledge of fleet maintenance and vendor coordination is a plus.

Familiarity with the Houston area and flexible availability.

This is your opportunity to lead a dynamic team and play a key role in the success of our ride-hailing operations. Join us and help us deliver exceptional service to our customers!

Physical Requirements:

Able to communicate verbally and follow directions from our dispatch team.

Comfortable with navigational apps (e.g., Uber driver app, Google Maps, Emails, Web Browsing).

Capable of entering and exiting the vehicle consistently to assist customers with their luggage.

Able to lift and carry up to 50 pounds regularly/occasionally.

Must be able to sit for extended periods.

Americans with Disabilities Act (ADA):

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement:

Alto is committed to equal employment opportunities for all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, compensation, and training. Alto participates in E-Verify to confirm your authorization to work in the U.S.