Housing Support Staff

https:/helpfbms.org; Quincy (MA); On-site; USD 21,000 - 33,000; Part time

Job summary

Father Bill’s & MainSpring is seeking a part-time Housing Site Support staff member to oversee day-to-day operations at housing projects across the South Shore, ensuring safe environments for tenants and adherence to privacy rules. The role involves entering homes, transporting participants, and working with Case Managers to implement policies.

Associate degree in human services or 1–3 years experience preferred; travel may be required. No salary details are listed in the posting.

Qualifications

• Requires an Associate degree in human services or 1–3 years experience in the field or related area, or equivalent combination.
• Maintains privacy of guest information in line with agency policies and applicable laws.
• Reports concerns regarding privacy or policy violations to management without retaliation.

Responsibilities

• Oversee day-to-day operations of housing sites and maintain a safe tenant environment.
• Enter participant homes when needed and transport participants as necessary.
• Support policy implementation and tenant protocol with case managers and staff.
• Maintain tenant records (guest files, logbooks, incident logs) and ensure accuracy.
• Coordinate referrals and make recommendations for service improvements as needed.
• Travel within local area may be required and valid driver’s license and good driving record are needed.

Skills

Empathy

Professionalism

Communication

Record-keeping

Job knowledge

Attendance

Reliability

Initiative

Adherence to policy

Work ethic

Education

Associate degree in human services or related field

Job description

Housing Site Support

Housing Department

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Shift:

(Car & License required) Par time-Thurs- Sat 3p-12a

Position Summary:

Oversee the day-to-day operations of the housing projects at multiple congregate locations throughout the South Shore including all aspects pertaining to the facility and tenant behavior. The ideal candidate for the Support Staff position is comfortable entering participant homes, transporting participants and can effectively work independently. Associate degree in human services or other related field or 1-3 years of experience in the field or in a related area; or equivalent combination of education and experience.

Essential Responsibilities:

• Assist with the implementation of new and/or revised policies and protocols related to tenants.
• Maintain the privacy of all guest/program participant information in accordance with agency policies, procedures, and practices, as required by law, and in accordance with general principles of professionalism as a social service provider.
• May access confidential guest/program participant. May only share such information with those who have a need-to-know specific information to complete their job responsibilities.
• Encouraged and expected to report to designated management personnel, without the threat of retaliation, any concerns regarding the company’s policies and procedures on privacy and any observed practices in violation of that policy.
• Participate in support staff, agency, triage and other meetings as requested.

• Workingaspartofalargerteam,provideoversight ofthehousingsites; maintainasafe environment for the tenants of the housingprojects.

• Maintain in-depth knowledge about services and programs offered in the Permanent Supportive Housing programs and work with appropriate personnel to increase services or modify services asneeded.
• WorkcloselywiththeCaseManagersandfellowsupportstafftoensureconsistencyofpolicy implementation and tenant protocol and communicate concerns in a prompt and concise manner.
• Establish,monitorandparticipateintenantrecordkeepingbysupportstaffi.e.,guestfiles,logbook, report book, incident and fire logs, statistical recordkeeping.
• Assesssituationsrelatedtostaff,tenants,andbuildingoperations,makingappropriatereferrals and recommendations whenneeded.
• Sometransportingofparticipantsmaybenecessaryaswellasuseofemergency/crisisservices when calledfor.
• Facilitate and meet with tenants to ensure program compliance and the results of non- compliance, address and document behavioral concerns.

Skills & Competencies:

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.

• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and thecommunity.

• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co-workers, volunteers, donors and constituents; Articulates the goals of Father Bill’s &MainSpring.

• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case fileupdates).

• Job Knowledge: Possesses the practical and technical knowledge required on thejob.
• Attendance: Acceptable overall attendance record, consistently at work and on time.

• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.

• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.

• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the EmployeeHandbook.

• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating PrinciplesofFatherBill’s& MainSpring andworksaspartofateamtowardacommongoal.

Other:

• Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Travel: Local travel may be required. Valid driver’s license and good driving record required.

• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with DisabilitiesAct(ADA)maybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.

o Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.