Housing Stability Case Manager

KrocQuincy; Davenport (IA); On-site; USD 26,000 - 28,000; Full time

Job summary

The Salvation Army is seeking a dedicated Case Manager to provide housing services support and detailed case management for individuals and families. The role involves interviewing clients, documenting needs, and linking to community resources.

Requires a High School diploma plus two years in case work or related fields; strong communication and admin skills, and a valid driver's license. Travel between Davenport and Moline may be needed.

Qualifications

• High School diploma or equivalent and 2+ years in case work or related field.
• College coursework in human services preferred.
• Flexible, able to multitask and prioritize.
• MS Word/Excel proficiency and web-based data systems access.
• Administrative skills: data entry, 10-key, filing.
• Strong written and spoken communication, teamwork.
• Basic math skills and handling confidential information.
• Detail-oriented with problem-solving ability.

Responsibilities

• Conduct client interviews to assess needs for assistance.
• Complete documentation and maintain client files (intake, service plans).
• Maintain documentation in HMIS, SIMS, and other systems.
• Educate clients on community resources and referrals.
• Provide financial literacy and budget counseling.
• Process paperwork for eligible participants per funding sources.
• Submit funding requests on time as required.
• Advocate for clients with the care team.
• Provide 90-day follow-up after program completion.
• Follow Salvation Army policies and emergency procedures.
• Assist with quarterly reviews and compliance checks.
• Network with community agencies for better outcomes.
• Participate in community and task force meetings.
• Travel between Davenport and Moline offices; driving required.
• All other duties as assigned.

Skills

Case management

Customer service

Administrative tasks

Data handling

Communication

Problem solving

Education

High School diploma or equivalent

College coursework in human services

Tools

Microsoft Word

Microsoft Excel

Job description

*** Full- Time, Monday- Friday 8:30 A.M.- 4:30 P.M., Pay Range: $19.00- $20.00 Per Hour***

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Provide case management services for individuals and families receiving housing services through the Salvation Army.

Essential Duties and Responsibilities:

• Conducts client interviews regarding needs for assistance.
• Completes all required documentation and maintain client files including intake, skills inventories and resources, individual service plans, and ongoing case management.
• Maintains client documentation on the Homeless Management Information System and SIMS (client information management systems) and other platforms as assigned.
• Educates clients about available community resources and refer clients to appropriate community resources as needed.
• Provides financial literacy/ budget counseling and case management referrals for supportive services to help participants develop ongoing stability plans.
• Accurately and efficiently processes paperwork for eligible participants in accordance with the parameters of the funding source for households determined eligible.
• Submit appropriate funding request, as required by each funding source, on a timely basis.
• Acts as an advocate for the client with interdisciplinary team members.
• Provide 90-day follow-up after successful completion of the program.
• Follow The Salvation Army and program policies, procedures and emergency procedures.
• Assist Program and Operations Director in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/ certification requirements.
• Networks and collaborates with other community agencies to get the best results possible.
• Participates in assigned community meetings and task force meetings.
• Travels between Davenport and Moline Corps social service office may be required.
• Driving is an essential aspect of the position.
• All other duties as assigned.

Supervisory Responsibilities: N/A

Education and/or Experience: High School diploma or equivalent, with a minimum of two years’ prior case work or related experience. College coursework in human services preferred.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
• Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
• Demonstrated ability to handle confidential matters
• Attention to detail and creative problem-solving skills.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licenses, Registrations: Successfully completes The Salvation Army’s Case Manager Certification within 90-days of hire.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include: good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will require the ability to lift and/or move more than 50 pounds occasionally.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job – an office environment and while performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Additional Information

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.